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Dmuscato's profile

New Member

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5 Messages

Wednesday, February 1st, 2023 10:51 AM

Why am I not receiving password change emails from Facebook?

Facebook says they sent the password change email still not receiving. Not in spam or blocked.

Community Support

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232.3K Messages

1 year ago

We're here to help with you not receiving your password reset email, Dmuscato!

 

We recommend clearing the cache and cookies of your respective browser. By using the aforementioned link, you can locate the browser you are using the steps to clear the cookies. Doing this will clear any browser settings that may be the cause of you not receiving the email.

 

Let us know if this helps!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

That didn’t resolve the issue.  Thanks. Any other ideas?

Community Support

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232.3K Messages

1 year ago

We can further help you investigate why you are not receiving password change emails from Facebook @Dmuscato.

 

To further investigate why you didn't get the Facebook password change email, we will need you to answer few questions.

 

Please let us know if you are receiving other emails before and after the time you should get the Facebook password change email. It will let us know if it is an isolated case or your email has stopped receiving inbound emails.

 

Please let us know if you had previously set up email filters to screen out certain emails from your inbox and other folders. 

 

We look forward to your response.

 

Olajide, AT&T Community Specialist

ACE - Guru

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9.9K Messages

1 year ago

@Dmuscato   This issue has been reported by a bunch of people on this forum over the last year or so.  ATTHelp's suggestions are of no help.  It appears as though AT&T blocks these emails (and ones from Instagram as well) at their end.  One would expect this issue would have been pushed up to the dept that controls that block list, yet here we are.

New Member

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5 Messages

1 year ago

How do I resolve it?

Community Support

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232.3K Messages

1 year ago

Let's take a closer look at why your incoming mail is being blocked, @Dmuscato

 

In order to proceed, we'll need to speak privately. Please check your direct message inbox in the top right corner of the page. We'll be messaging you there shortly. 

 

Raiden, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

Yo At&t

Did you fix this yet or I’m going to lose all my Facebook stuff?  I’m irritated and I would love to speak to someone on the phone. Get your (Edited per community guidelines) together already. 

(edited)

New Member

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1 Message

1 year ago

Hello... I am having the exact same issue.  I am not receiving any Facebook password reset emails. Can we also take a closer look at what emails are being blocked for my email?

Thanks.

New Member

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4 Messages

1 year ago

It has been several years for me not being able to get a password email reset from Facebook.  It wont even get to the webmail page so I know it's not settings or anything else you have suggested as a fix.  All those have been tried.   Whom do we escalate this issue with?

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