We were told by ATT that our email password cannot be reset, and we can never get in again. PLEASE HELP!!
My son was trying to reset his email password. He is now locked out. He tried resetting online many times to no avail. He has talked to many people at ATT with no help. He was told also that I would need to call because I was the account holder. I did call and got the run around. Finally, someone was brave enough to tell me the truth....... my son's account was locked and no one, not even himself, could reset it. Their only suggestion was to forget about the old email address/account and start fresh with a newly created account. No, no, no. Not acceptable. He has had this account for 22 years. His email is associated with his bank and all his creditors not to mention all the other many accounts. His contacts are all there. All his saved important documents are in his account. I was told this change was effective Sept 1, 2022. Although, researching complaints online, it appears this problem goes back further from this date. It appears to be a scheme to phase out sbcglobal.net accounts. Come on!!! It needs to be changed back! He can answer his security questions. This is too important and not legal! Help us PLEASE!