AT&T Community Forums

Was able to login to my sbcglobal email account and now I can't. Help!

Hello - I'm having a heck of a time trying to get into my legacy sbcglobal email account and surprise, surprise, there's no live person to ask. This is an old account I seldom use (yes, this is the first problem). For some reason I now get the screen that says I've reached the limit of unsuccessful login attempts, and to reset user ID or password. I never set up a user ID with this account, so that didn't work. Pretty much stuck in a loop right now. I need some human to unlock my account and I don't have a user ID. How do I do this? Thank you in advance! -Dane

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ATTHelp

Community Support

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221.5K Messages

5 months ago

Hi there, Catguy. We understand that you have lost access to an email account. We can help with that.

In order to recover your email access, we recommend a password reset. Please follow these steps:

Go to reset your password.
Enter your user ID (full email address) and the last name associated with your ID.
Choose your verification method and follow the prompts.
Enter and confirm your new password.

After resetting the password, then go to AT&T/Yahoo and try signing in again.

If you run into any errors or concerns with resetting your password, please let us know and we can help you step-by-step.

Matthew, AT&T Community Specialist

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