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AT&T related help: AT&T Mail support

wexlou's profile

New Member


1 Message

Thursday, March 16th, 2023 5:08 PM

Verification code being sent to wrong number

I got a new cell phone and when I try to sign into email At&t sends a verification code. The code is being sent to my watch, not my cell number. I can't retrieve it from my watch so now I can't read email on my phone.

Accepted Solution

Official Solution


Community Support


215.4K Messages

3 months ago

Hey @wexlou! We'd be happy to help with making sure that you have the correct number for your verification code. 


We'd recommend checking out our information on how to manage the wireless number for your User ID

  1. Go to your myAT&T Profile. Sign in, if asked.
  2. Scroll to Sign-in info.
  3. Select Edit or Remove for your Recovery phone
  4. Edit your details:
  • If assigning or changing a number, enter the verification code sent to the number.
  • If removing a number, follow the prompts.

     5 . Save your changes


Let us know if this helps. 


Robert, AT&T Community Specialist

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