Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Need to update email settings?
Vilardi2's profile

6 Messages

Tuesday, August 8th, 2023 6:45 PM

Using Outlook to reach my Currently account

All was working well until this past week, when Outlook could not reach the Currently / Yahoo server.  After attempting to clean issues and reconnect, I'm being told my username / password is wrong.  It is the same UN and PWD I"m using on other computers / programs to access the account.  I'm assuming a setting on the server side but can't get a response from help emails.  Please advise. 

Accepted Solution

Community Support

 • 

232.8K Messages

10 months ago

Hi there, @Vilardi2! We're here to help with your email access. 

 

It's likely that you'll need to create a secure mail key. This is typically needed when you use a third party email client/app to access your email. The secure mail key is 16 characters long and will be used in place of your password. 

 

It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

  1. Go to your myAT&T ProfileSign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

Good to know: Each device you use to access your email will have its own secure mail key.

 

In addition to that, please let us know if you can log into your email account via Currently. This will help us to determine if the issue is isolated to Outlook, or if it's more widespread.

 

We look forward to hearing back from you so that we can take the proper next steps moving forward. 

 

Lacey, AT&T Community Specialist 

6 Messages

10 months ago

Thank you for the response.  I followed the instructs above, created a secure key, and attempted to build a new connection from outlook to my Currently / Yahoo mail.  I receive the same response: 

"Incorrect user ID or password. After too many attempts, you’ll need to recover your ID or reset your password."  

I also validated my user name, having it sent via email yesterday - so I know the user name is correct. 

Please advise. 

Community Support

 • 

232.8K Messages

10 months ago

Thanks for letting us know, @Vilardi2

 

As mentioned previously, please let us know if you can log into your email account via Currently (link can be found in previous comment). This will help us to determine if the issue is isolated to Outlook, or if it's something we can help with.

 

We look forward to your response. 

 

Lacey, AT&T Community Specialist 

6 Messages

10 months ago

UPDATE:  I attempted to build the connection again, using the manual build selection and POP vice the automatic connection.  With that it worked and I am now connected from outlook to the email server.  Thank you for the assistance. 

Community Support

 • 

232.8K Messages

10 months ago

It's our pleasure to help, @Vilardi2

 

Thanks for letting us know what worked for you. 

 

Please don't hesitate to reach back out if you need any assistance in the future. We appreciate you taking the time to reach out to the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

6 Messages

10 months ago

Thank You!!  By the way - Yes - I was able to log into my Currently account using the link above.

Carmine

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.