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frostyfrost's profile

New Member

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20 Messages

Thursday, July 20th, 2023 3:41 PM

Unsolicited email. LOTS

WE RECENTLY REDID OUR 4 EMAIL ACCOUNTS USING THE SECURE KEY PROCEDURE. WE USE IOS DEVICES AND SEARCH IS THE SAFARI APP. SEEMS AS THOUGH EVER SINCE THEN WE GET MULTIPLE SPAM, UNSOLICITED EMAILS THAT SEEM TO "TARGET" US MORE THAN NOT. HAVE TRACKING AND SUCH TURNED OFF. CELL SERVICE IS T MOBILE AND HOME INTERNET IS AT&T FIBER AND MODEM. IT'S SIMPLY A PAIN..

Accepted Solution

Community Support

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232.9K Messages

11 months ago

Hey @MaryBart, let's stop these spam emails from coming in. We understand lots of spam emails can be annoying. 

Check out this awesome guide that covers how to protect yourself from email spam. Some helpful tips to remember are:

 

  • Alter your email address in public forums. If you post your email address in a public place, you may want to change the address slightly. One way to do this is to add an x element to your user ID. For instance, instead of MemberID@att.net, your email address could say MemberIDX@att.net or MemberIDnospam@att.net. Try to be as creative as possible with both the placement and use of special characters.  (Just remember to remove the x element if you answer a post with email.)
  • Don't give out your email address without knowing how it will be used. Read the terms of use and privacy statements of sites before providing your email address. If you can't find the site's privacy statement, don't divulge your address.
  • Don't reply to a spam email, even if the spammer offers to unsubscribe you. A reply lets the spammer know your email address is active, potentially resulting in more spam.
  • Never click a URL or website address listed within a spam email. This lets the spammer know the validity of your email address, potentially resulting in more spam.
  • Never sign up with sites that promise to remove your name from spam lists. Although some of these sites may be legitimate, more often than not, they are address collectors. The legitimate sites are ignored (or exploited) by the spammers, and the address collection sites are owned by spammers. In both cases, your address is recorded and valued more highly because you have just identified the address is active.

If you have not done so already, you can block spam emails by following these steps from your webmail inbox:

  1. In your inbox, check the box to the left of the problem email.
  2. In the email toolbar, select Spam.
  3. Choose an option to move the email to your spam folder and notify our system:
    • Report Spam: For general spam emails from a contact or company.
    • Report a Hacked Account: For a suspicious email that comes from a known contact, which you suspect the contact didn't intend to send.
    • Report a Phishing Scam: For a suspicious email that asks you for your password, credit card number, or other personal information.
  •  
  • You can also forward spam to us at abuse@att.net so that we can investigate it further. Make sure you include the full header so we can find out exactly where it came from.

Let us know if this helps stop the incoming of these annoying spam emails. We can look into other possible routes we can take.


Johan, AT&T Community Specialist 

New Member

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20 Messages

11 months ago

Okay. Except the instructions don't match up with what we see using ios programs "mail" and Safari. For instance, instructions say, "in your inbox, check the box to the left of the problem email" no such box is seen so we don't have the options you describe. Is there something I'm not doing right? 

Secondly, using the same ios programs for forwarding to abuse.net the instructions say to make sure to include the full header. If we click on the from address it does open but not always shows full address and if you do that there is no option to forward. If we simply select forward option of email and forward to abuse.net it seems that is not enough information for att to work with. 

Blocking is also an option but we notice spammers change the from address even when repeating the same spam email. 

Yes, the stock apps in ios do stop a lot of stuff as we notice our junk email requires deleting on a regular basis. Most all of what gets through is sent multiple addresses and not just our specific one. 

We can't possibly be the only ones using @att.net with the newer secure key password who still have these problems. We thought the recent changes made by att&t were supposed to be better at stopping this. 

Community Support

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232.9K Messages

11 months ago

Hey @frostyfrost, let's work on these spam emails you are getting. 

This should be done on Currently. It is AT&T's email client so the steps were made to be used on there. When using 3rd party email clients, functions and features depend on the host. 

Let us know if this helps clear things up!

Johan, AT&T Community Specialist

New Member

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20 Messages

11 months ago

Okay,

I have set up all of our email accounts with secure key. All good so far.
Signing in to "currently.att.yahoo.com"all good so far.

Selecting "Mail" takes me to "mail.yahoo.co" good so far

This only shows my main email account. So I do this.

Select:

Settings, manage accounts, add mailbox....

Add mailbox the shows three options only....

Google, outlook, AOL....

HOW DO WE ADD  ###att.net accounts

New Member

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20 Messages

11 months ago

Still need help with adding additional ###@att.net email accounts to Currently. 

Community Support

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232.9K Messages

11 months ago

Thanks for sharing that information with us, @frostyfrost

 

We'd recommend checking out this information on how to create and manage AT&T mail contacts

From AT&T Mail

  1. Select Contacts Contacts icon.
  2. Choose +Add a new contact.
  3. Enter the details and select Save.

To save a contact from an open email, select + Add to contacts.

From basic mail

  1. Select Contacts.
  2. Choose Add Contact.
  3. Enter the details and select Save.

You can also try clearing your cache and cookies from the device that you're using, and then trying to add the emails again. There could be data that is preventing you from being able to add the email account. 

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

New Member

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20 Messages

11 months ago

Robert, please go back two questions ago. Maybe I wasn't clear. I don't want to add any new email accounts. I have been told by a previous AT&T employee that I needed to be using "currently.com" for my email to help eliminate all of the spam and bogus emails received. Going back two questions, I'm in the currently.com and can read email from my main address. I then added a mailbox for a Google account and can read that mail. But, don't see an option to add my other existing att.net accounts in currently.com. Not an option within the settings to do that. Bottom line. I want to be able to handle all three of my Existing att.net accounts through this website. 

Community Support

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232.9K Messages

11 months ago

Thank you for the information, frostyfrost. Now we have a better picture of what you are trying to do. 

 

Let's break this down. Currently.com is AT&T/Yahoo partner site. All domains for att.net ,sbcglobal.net and others domains that AT&T owns, are internal domains that are managed by Yahoo.  

 

You will not be able to add those inboxes to an internal account. However, you can add the login information to the signin list, so you can easily switch between internal domains. Let's help you set that up.  Follow this guide:

  1. Before you sign in, To the right of the userID field you should see the word "Edit" Click there.
  2. Click on "Add another account" 
  3. Enter in the userID and password of the account you would like to add. 
  4. If successful, the account will be added to the sigin list, so you can switch between accounts. 

Now that is only for the AT&T/Yahoo webmail.

 

To do what you are asking for, requires you to be outside of the webmail, using an email client such as Outlook.  Let's look at how to do that. 

 

First, some digital house cleaning. To use an email client with an att.net domain, you will first need to create a Secure Mail Key.  We will get to the reason why in just a few moments, but here are the steps:

  1. Go to your myAT&T ProfileSign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

You will need to do this for each account that you would like to add the email client. Quick Tip: Make sure that write down your secure mail key and the email address associated with it. Just to keep yourself organized.

 

Now that the secure mail keys have been created, then it will be time to take those accounts to Outlook, for setup. Here are the steps:

  1. Open Outlook, select File, then Add Account.
  2. Choose Manual setup or additional server types.
  3. Select IMAP.
  4. Fill in your user details.
    • Enter your name as you want it to display to others.
    • Enter your full AT&T mail address.
  5. Enter the server information.
    • Account Type - Select IMAP 
    • Incoming mail server - Enter imap.mail.att.net (IMAP)
    • Outgoing mail server - Enter smtp.mail.att.net (IMAP) 
  6. Fill out the logon information:
    • User Name - Enter your full email address.
    • Password - Enter or paste your secure mail key.
    • Check Remember password and Require logon using Secure Password Authentication.
  7. Select More Settings.
  8. Complete Outgoing Server info.
    • Check My outgoing server (SMTP) requires authentication.
    • Select Use same settings as my incoming mail server.
  9. Complete Advanced info.
    • Incoming server - Enter 993 (IMAP) 
    • Use the following type of encrypted connection - Choose SSL.
    • Outgoing server - Enter 465 (IMAP)
    • Use the following type of encrypted connection - Choose SSL.
  10. Select OK and then Next. Outlook will test your account info. If everything passes, select Finish.

There will be lots of repeating for multiple accounts, so make sure that you do one at a time and that one completes before moving on the next account. 

 

Circling back to the secure mail key , the reason why we want to do this because this is a more secure way of keeping your account and login credients safe. 

 

So in closing, what you are asking for is not able to be done digitally, but you can consolidate your inboxs in one place with an email client. 

 

If there is anything else that we can do for you, please let us know. 

 

Thank you for reaching out to the AT&T and have a good week. 

 

Matthew, AT&T Community Specialist

 

 

 

 

 

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