Need to update email settings?
jguthrie05's profile

1 Message

Sunday, February 25th, 2024 7:39 PM

Unlocking Mothers Email Address

My elderly mother has locked herself out of her email address. She no longer has the cell phone number used to set it up and she can't remember her security answers. Is there any way she can still unlock her account? We have not been able to find any information to help us.

Community Support


231.2K Messages

2 months ago

Hi @jguthrie05,


Thank you for reaching out regarding Email account. Let's get the help you need.


We recommend you to fill out the webform. Once the form is submitted, a specialty group will review the submission and attempt to contact you.


Please be informed- not to submit the form twice.


Please let us know if there is anything we could help you with.


Thank you,

Bill, AT&T Community Specialist

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