Unable to verify account name or password. Offline
I have 2 accounts now that cannot verify account name and password; [email scrubbed] and [email scrubbed]
This is happening on all my devices
My other @swbell.net and @att.net accounts are working. The setting are are exactly the same except for the passwords which I have confirmed are correct by logging into the web client.
Cleared password and re entered
Cleared mail cache
Deleted and added account
Nothing is working. Very frustrated since it stopped working with me changing anything. and the setting are identical to the accounts that are working.
3 months ago
Hi there, spchrist. We understand that you are unable to verify your username and password in your email client. We can help you with that.
There have been some security enhancements to our email structure. Let's look at them together.
The first enhancement is called OAuth or what is called Open Authentication. It is a token enhancement for email apps. Using the chart below, you can see the apps that require OAuth.
Here’s a quick way to find out if your email app uses OAuth. Start setting up a new email account in your app. Your app may offer you a list of email providers that includes Yahoo. If it does, your email app is OAuth compatible. Be sure to select Yahoo as your provider. You’re all set!
If the app or client that you are using is not on the list, then it uses a Secure Mail Key. What a secure mail key is, it is like a password, but it is longer and it is randomly generated also, unlike your web mail password doesn't expire or need to be changed.
Here is how you create the secure mail key:
If there is any thing else that you need, or get stuck on any of the steps above, please reach back out to us. Thanks for using the AT&T Community Forums.
Matthew, AT&T Community Specialist