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mmm5552's profile

New Member

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6 Messages

Wednesday, November 16th, 2022 8:30 PM

Unable to sign in my sbcglobal.net email on Apple mail app

Trying to set up my sbcglobal.net email on the Apple mail app on my new Apple iphone.  I go to settings/mail/yahoo email and it says re-enter my password.  When I click on that it take me to the login.yahoo.com sign in page ( says sign using your yahoo account) then has place to enter username, , email or mobile.  My sbcglobal.net email is already populated so I click next then it takes me to:  sign.att.com sign in page and asks for User ID and password.  I use my user ID for myAT&T  and password and click on sign in.  It appears to be signing in but flashes signed in then signs out and brings me right back to the sign in page.  Just keep doing that I never get to a sign in page to enter my sbcglobal.net password.   I can log into my yahoo email on the web page or on my laptop but can’t get it to work on the Apple mail app on my new iPhone.  I also tried the yahoo app on my iPhone and it does the same thing just keeps looping back to the sign in page

tonydi

ACE - Guru

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9.6K Messages

3 months ago

You should be using the sbcglobal email address and password to log in.  Is that different from your myAT&T credentials?

If that doesn't work, are you able to go to www.currently.com and log in there or do you get an error?

New Member

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6 Messages

3 months ago

MyAT&T login and my sbcglobal.net email password are different.  When you go to settings/mail/accounts and go to the sbcglobal.net account it says to re-enter you password but when you click on that to enter it it takes you to the yahoo.com website that requires your ID and password which is what I have to log into myAT&T but it is different that my sbcglobal.net password.  It never gives name the option to simply enter my sbcglobal.net password….

New Member

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6 Messages

3 months ago

I have no problem logging into my sbcglobal.net email on the website only on the apple mail app.  I’m logged in to sbcglobal.net email on all my other apple devices, laptop, outlook etc….

ATTHelp

Community Support

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207.7K Messages

3 months ago

We can help you sign in to your email on the Apple Mail app, mmm5552.

 

Use our login and email solutions guide to troubleshoot Apple Mail. Use the section titled 3rd Party Mailbox - (Outlook, Apple Mail, Mozilla Thunderbird).

 

If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

3 months ago

I am fine on outlook and all other apple devices.  My email is on those devices through the apple mail app.  
it’s just my new apple phone that I can’t get it set up.  ( it’s on my old apple phoneand working just fine) I have the same issue on the yahoo mail app.  It goes to the same sign in page and when you put the ID in and password in it then it acts like it sins in then flashes that it signs out and then goes back to the sign in page….over and over and over again.  

ATTHelp

Community Support

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207.7K Messages

3 months ago

If the troubleshooting options we provided don't help, mmm5552, we suggest reaching out to Apple for further assistance.

 

Thank you for visiting the AT&T Community Forums. If you need help with any other aspect of your service, we'll be here.

 

Aminah, AT&T Community Specialist

New Member

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6 Messages

3 months ago

This is an ATT issue not an apple issue.  I can sign into my gmail email account just fine on the apple mail app.

New Member

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6 Messages

3 months ago

I figured it out and was able to log In through the mail app…..

New Member

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4 Messages

2 months ago

How did you figure it out? I cannot log in either.

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