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dthayer's profile

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1 Message

Friday, August 26th, 2022 5:06 AM

Unable to see, modify, or add subaccounts on AT&T/Yahoo email account

I seem to not be able to maintain my subaccounts on my AT&T/Yahoo email account via the website on a PC. I was able to get in to at least see them last week but now I can't even find that. When I select any of the items on the left pane of the Personal Info page it logs me out, asks for the password, and then just drops me on the main AT&T portal. We have a subaccount for our son and he got locked out for some unknown reason today and we can't get him back in...

Accepted Solution

Official Solution

Community Support


224.8K Messages

1 year ago

We want to help with your subaccounts, @dthayer!

To clarify, can you still access your primary account? If so, we suggest reviewing our article about creating and managing subaccounts. You'll want to look in the FAQs for 'How do I disable or enable subaccounts?' section, specifically. Follow these steps to see if your subaccount has been disabled: 

  • Go to your myAT&T Profile on a computer or tablet.
  • Choose Account users.
  • If you have more than one account, choose the account you want to manage from the dropdown.
  • Select Manage subaccount users.
  • Next to the subaccount that you want to change, select Disable. You can also enable a disabled subaccount.

 If the subaccount has been deleted, it will need to be recreated. If you just need to reset the password for that account, follow these try resetting your password by following these steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Let us know if this helps! 


Lacey, AT&T Community Specialist

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