New Member
•
1 Message
Unable to reset password for ATT.net (Yahoo/Currently.com)
I have bounced from ATT & Yahoo for at least 10+ calls today. Each stating that it is the other providers issue. When I attempt to reset password it states
Hmm… we can’t reset your password
We don’t have the account details needed to complete your request.
This has been the most frustrating ordeal as I have had this email account for over 20 years. When ATT told me "sorry there is nothing we can do" and Yahoo says "we can see the account but due to contractual issues, we cannot touch it, you need to call ATT and ask for Advanced tech support". When I call ATT and ask for Advanced tech support, they keep transferring me to disconnected phone numbers. Someone help me, please!
ATTHelp
Community Support
•
225K Messages
10 months ago
Hi there, brenda_sisk! We certainly understand your frustration with being unable to access your email, along with all the phone calls you've had to make. We want to help check on any login options that may be available for you.
So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you.
We look forward to hearing back from you!
Lacey, AT&T Community Specialist
0
0
frostyfrost
New Member
•
19 Messages
10 months ago
ATT specialist. I also need to reset password for one of my att.net email addresses. Don’t know password. How do I contact you privately.
0
0
ATTHelp
Community Support
•
225K Messages
10 months ago
We will send a DM to assist you with your email, frostyfrost.
Aminah, AT&T Community Specialist
0