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cameronkelly96's profile

1 Message

Wednesday, February 28th, 2024 9:48 AM

unable to reset bellsouth email, don’t remember security questions

I have had a bellsouth.net email address for decades, however as of a month ago I am unable to sign in, reset my password, or add it as a login ID on AT&T. I have many important documents being sent to this address and I am unable to access them. I continually receive the "CARE CODE: 205.2 [LU003]" error when resetting the password, and when logging in I am bounced between AT&T and Currently with no success

Community Support

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232.3K Messages

3 months ago

Hi @cameronkelly96

 

Thank you for reaching out to us! We understand that you're unable to get into you email account. We hear you, and happy to assist you. 

 

These error codes mean your account has failed to authenticate too many times, For your security, this account is locked. This usually happens because of a typo or a forgotten password. However, since it’s possible that your account may have been hacked, it’s been locked for your protection. Learn ways to unlock and regain access to your account. 

 

Options to regain access to your account:

 

Protect your AT&T email account from security threats by changing your password. When you sign in to your email, select Change sign-in password from Popular Tasks. 

 

Update the security questions and answers for my user ID:-

1. Go to your myAT&T profile. Sign in, if asked.

2. Select Change your security questions in the Sign-in Info section.

3. Complete and save your security questions and answers. 

 

Please feel free to reach us out for further assistance.

 

Thank you,

Tess, Community Forum Specialist.

 

New Member

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10 Messages

3 months ago

I am having the same issue here too.

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