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Need to update email settings?
M

New Member

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3 Messages

Sat, Jan 22, 2022 1:36 AM

Unable to receive emails to my att.net account.

I can send emails, however I can’t receive any emails. 

I sent a test email to from another email account. The message I received back was: [Address not found. Your message wasn't delivered because the address couldn't be found, or is unable to receive mail.]

I also tried sending myself and email from within  my att.net email, but nothing never comes to my inbox. 

I’ve chatted online and on the phone with many Agents and it seems no one is able to really help me fix this issue.

ATTHelp

Community Support

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200.3K Messages

8 m مضت

Hi there, MrKW! Let's stop this bounce back from happening.

 

When it comes to not receiving email, there are a variety of factors coming into play. Before we begin troubleshooting, we need to make a few of the factors have been cleared. 

  1. Make sure that the storage of the webmail is cleared. Any old emails that you do not need, delete them. If your email has run out of storage space, then the bounce back will happen. 
  2. Make sure that email address is spelt correctly. An incorrectly spelt email address can cause this to happen, as the incorrect email address with not be our database. 

You can resolve most common email concerns with our Resolve Email Issues support article. 

 

If we can be anymore help, please let us know. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

New Member

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3 Messages

8 m مضت

My inbox is completely empty. 

My email address is spelled correctly. Agents have tried to email me and I’ve also sent emails from other accounts, but nothing never comes to the Inbox. 

I’ve used the Resolve Email Issues tool but nothing fixed the problem I’m having. I really don’t know what else to do or try. 

ATTHelp

Community Support

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200.3K Messages

8 m مضت

Thank you for that information, @MrKW!

 

Can you let us know how you accessing your email? Are you using an email program such as Outlook or Apple Mail? If so, we recommend double checking that your server settings are correct for the program you are using.

 

You can find out what server settings your program needs by selecting said program from the list provided.

 

Let us know if this helps!

 

CalebP, AT&T Community Specialist 

New Member

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3 Messages

8 m مضت

I normally use the website (currently.att.yahoo.com). But I have also tried with Yahoo Mail. 

ATTHelp

Community Support

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200.3K Messages

8 m مضت

We're happy to point you in the right direction for not being able to receive emails, @MrKW.

 

We recommend emailing our block list group at abuse_rbl@abuse-att.net for further assistance with your email. Let us know if you have any questions or concerns. 

 

Thank you for contacting the AT&T Community Forums Team. 

 

Elmi, AT&T Community Specialist. 

New Member

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2 Messages

2 m مضت

Hello,

I’ve emailed the Block List Group at the address listed above, however I never received a reply. 

I’m still unable to receive emails. Is there any way to fix this issue?

Thanks!

Tutor

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8 Messages

1 دقيقة مضت

I am having the same issue.

Can send from my att.net account while in currently.com 

... i have received those emails into 2 other acccounts and have replied directly back

Nothing is ever received and i get error messages Delivery has failed... there is a problem with the recipient's mailbox ...

blank mailhost - invalid address, relay=[40.107.220.135]'

My ATT.NET mail inbox is empty

tonydi

ACE - Guru

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7.4K Messages

1 دقيقة مضت

I'm moving this whole thread to the Email forum.

ATTHelp

Community Support

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200.3K Messages

1 دقيقة مضت

We can help you get assistance with receiving your email, thbond.

 

As previously mentioned, you'll need to contact our block list team at abuse_rbl@abuse-att.net.

 

For assistance with logging in to your wireless account, we suggest creating a thread in the Wireless Forum.

 

If you need help with anything else, let us know.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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