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sarajan's profile



5 Messages

Monday, November 28th, 2022 9:23 PM

Unable to login, forgot password and security questions

I have spent the last 3 days trying to access my email. I got a message saying that my password needed to be changed as it may have been compromised. I am unable to do that since I forgot my answers to the security questions. And now it tells me that my password doesn't even match my email address. I can't go to MyATT to change my password and security questions since it won't recognize my information. I have talked to several agents on chat and no one has been able to help me, they all say the same thing, that because I can't prove my identity with a recovery number that they can't give me a temporary password. Please can someone help me get out of this mess.

Community Support


229.9K Messages

1 year ago

We understand your frustration regarding your ability to login, and we want to help clarify this for you, @sarajan!


Are you getting any type of error message when trying to login? If this error is the 205 error code, then we have some information regarding it for you.


The 205 error code is due to bad actors who are trying to access AT&T email accounts. We're aware that this is happening to quite a few people, and we're currently working on a resolution. You can get more information about why this is happening and what we're doing to fix it in our article that discusses the dreaded 205 error code.


Since you've already tried to reset your password, we'd like to invite you to a Direct Message in order to authenticate you and get you logged back into your email.


Please keep an eye out for a notification in the upper right corner of the screen. We look forward to speaking with you.


Donovan, AT&T Community Specialist

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