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Unable to login due to 'security issues' on ATT end
I have been on the phone for the last month trying to sort email issues for my old primary email [email scrubbed]. I have had my email reset a few times as I always get an error that the number of login attempts blocks me from future logins although it is the right email.
I was reached out by a manager at ATT and was in the end told that I need to just get a new email due to security issues at ATT.
I am asking if there is any way we can reset my login cache one more time to get into my account again so that I can just set up an email forwarding rule or get important emails off. I have tried calling the previous email support number for the last month and am told I will be called back with no return in the last 2 weeks and from the last 2 times.
Anyone know of any ways to forward all past and future emails from an old iphone that it is still logged into?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
2 years ago
Hi there, @longbr394. We understand that you are unable to log into your email. We can help you with that.
You have stated that you are able to check your email on a phone that the email address is still logged into. That normally means that you are using an app that requires a Secure Mail Key. If that is the case, then you are in luck.
You can use the password reset flow, in order to reset the password to your myAT&T profile, which in turn, resets the email address password. To do so, please follow these simple steps:
Please try these steps. If all else fails, you can return here and we can see what other password reset recovery options are present on your myAT&T profile.
Thank you for reaching out to the AT&T Forums Community and for being an AT&T email subscriber.
Matthew, AT&T Community Specialist
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