Everyone gets our best deals on every smartphone - Black Friday gift deals are still here!
Need to update email settings?
JAGU's profile

New Member

 • 

4 Messages

Fri, Sep 23, 2022 9:20 PM

Unable to login and change password to sbcglobal email account

Hi, I am unable to access my sbcglobal email account. I have tried clearing the cache, tried different browsers, and called custer service with inconclusiveresults.

I was able to login into my master account and disable the troubled account for the time being as precautionary measure.

I've had SBC and ATT uverse services in the past. I have an old account number associated to my main email address. 

ATTHelp

Community Support

 • 

203.5K Messages

2 months ago

We understand that not being able to log in to your email can be frustrating, @JAGU.

 

This is a known issue, and we are working to resolve it as soon as possible. We encourage you to learn all about Care Code: 205.2, which includes workarounds and causes.

 

If you have any other questions, please let us know.

 

Thank you for contacting the AT&T Community Forums. We appreciate your patience.

 

Latoya, AT&T Community Specialist

New Member

 • 

4 Messages

2 months ago

Is it possible to add the master email account as the recovery email?

ATTHelp

Community Support

 • 

203.5K Messages

2 months ago

Hi there @JAGU, let's look into how we can add a different email as your recovery email.

 

Your can add a different email for recovery purposes by following these steps:

  1. Go to Profile and then Contact info.
  2. Select the Email tab.
  3. In the User ID (formerly AT&T Access ID) email section, select Edit.
  4. Enter the email and select Save.

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

New Member

 • 

4 Messages

1 month ago

Still unable to recover my email account... Forgot password for password reset displays:

"Hmm… we can’t reset your password We don’t have the account details needed to complete your request."

New Member

 • 

4 Messages

1 month ago

Can I please get assistance through DM?

Thank you.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.