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stormib's profile

New Member


1 Message

Thursday, March 30th, 2023 5:05 PM

unable to log into email

I keep getting this message when I try to access my email on my computer

Something's gone wrong

We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.
If you were using an app, close this page. Otherwise,  start over.

Community Support


224.9K Messages

8 months ago

Hey, @stormib! We want to help you access your email again.


If you aren't already, try using Currently to access your email. Since it's supported by AT&T, doing so can help to eliminate a number of email problems including the error you're seeing now. 


There are a few other suggestions we'd like to make: 

  • Clear your cache and cookies. This can help to refresh your browser and potentially alleviate anything that's preventing you from seeing those emails. 
  • Try using a different web browser. Sometimes, browsers can contribute to a host of issues, such as what you're currently experiencing. 
  • Try a different device. This can help us determine if the issue is more widespread, or if it's only affecting that one device.

If you're using a third party email client (Outlook, Apple Mail, etc.), please let us know which one you use to access your email. This will allow us to research potential resolution options specific to the platform you use.


We've also got a couple of questions we'd like to ask to help us determine our best next steps:


Are you having trouble connecting to anything other websites/apps on your computer? If so, are you experiencing any connectivity issues with any other devices? This can help us to determine if it is your connection that's causing this error message. 


We look forward to hearing back from you!


Lacey, AT&T Community Specialist 



New Member


19 Messages

8 months ago

While trying to get the same email issue resolved, I have been hung up on, passed to wrong numbers and been pushed into an endless black hole of no customer service for hours upon hours.


Via their forum, they stated:


In their response they also claim there are no options to reset my password which isn't true. They have my cell number but the codes aren't sending to it.

Thank you for sharing those details with me! I've doubled check our systems, and I see that there are no options available to reset your password aside from the email address you're unable to access and the home address you no longer live at. Since your recovery options aren't up-to-date, I won't be able to reset your password. We also do not have the ability to change/edit any of your current information, and we're unable to bypass this. I do understand that this must be frustrating and inconvenient, and I wish there was more I could do to help. If you'd like, you can create a new email for free by visiting: Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!


So far, these are the numbers I've been transferred to and each time, after I have to re-explain myself for the umpteenth time, the person transferring me insists, that "yes, this time, it's the correct number to help you". 








I've currently been on hold for 27 minutes and suspect the customer service agent has disconnected me yet again. This usually occurs after they say "let me check with upper management" or something similar and "I'll be be back shortly". It's like some wicked game they're playing with customers:

This is typical with AT&T and why we canceled service after 20 plus years of being loyal customers for phone, cell, internet and tv.

Hope they’re able to resolve your issue or that one of those numbers help!

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