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BMICKEY2's profile

New Member


5 Messages

Sunday, January 29th, 2023 7:39 PM

Unable to log into email using any iOS device

I had combined ID's through ATT and ever since, we are unable to access our email. If we use a browser, we can log in just fine. I've contacted ATT, Yahoo and Apple with no resolution (this was 6 hours of phone calls) ATT decided that I could log-in using a browser, it was no big deal - except ALL my contacts are linked to my sbcglobal account :(

Community Support


232.3K Messages

1 year ago

Hi BMICKEY2, we can assist you with accessing your email on your Apple device.


A secure mail key is necessary when using email clients. Use myAT&T to create a secure mail key for each of your AT&T email addresses and subaccounts. Each device you use to access your email will have its own key.


Here are the steps:

  1. Go to your myAT&T Profile. Sign in, if asked.
  2. Scroll to My linked accounts, select the email account that needs a secure mail key.
  3. Scroll to Secure mail key, select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can always create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

Let us know if you need further assistance.


Aminah, AT&T Community Specialist

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