Contributor
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2 Messages
Unable to log into email account although password is correct
I am having trouble for the first time logging into my att/yahoo account ending in sbcglobal.net and tried to get into on another computer I use, and had just checked that the email was correct in my info as my email was up on 2nd computer and now I cannot log in on either one. The password saved that usually auto loads is not working and the page keeps reloading to put in username and password and then I cannot get in. First time this has happended to me in over 2 years with same password.
DianeRitz
Contributor
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22 Messages
5 years ago
I have this same problem. Happened to me today, too. Not only can I not access my email, (it says my password is incorrect, but I know it is correct), but I also cannot change my password because it says my answers to security questions are wrong. So I'm stuck. Please help!
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bigskyabove
Contributor
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2 Messages
5 years ago
Have same problem today.
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herdingdogs
Tutor
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9 Messages
5 years ago
I haven't been able to log in to my sbcglobal email account via my desktop all day. Something is wrong with the att.net login function. Putting in the correct username and password results in an error message saying be sure your username and password are both correct and try again. I can access the email account on my iPhone.
Is the desktop browser the problem? Or is it a problem att.net is working on?
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ggiles
Contributor
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2 Messages
5 years ago
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herdingdogs
Tutor
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9 Messages
5 years ago
7/11/19 update: after 2 full days, I was finally able to log in to my legacy email accounts via my desktop browser (Edge) tonight.
Glad AT&T finally fixed the webmail browser with the att.net login problem. What a mess.
I’m no longer using the yahoo redirect to log in and will use start.att.net from now on.
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jenksptl
New Member
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13 Messages
4 years ago
I changed my AT&T account password and then my sbcglobal.net email stopped working in my MS Outlook. I re-entered the correct password in the email account settings on the computer but still not working. The email does work on my phone and when I access my email through Yahoo but not Outlook. Looking for some help.
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ATTHelp
Community Support
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231.1K Messages
4 years ago
Hey @jenksptl,
We are here to help with your Email inquiry. We recommend trying out our OAuth to replace your password for an Email client.
Let's first find out if it is a client or Email password issue. Are you able to log into sbcglobal Email through a web browser?
If able to login; is your sbcglobal Email currently linked to your AT&T account?
Also double check your Email client settings.
Let us know if this helps.
Max, AT&T Community Specialist
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c_e_li12
New Member
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1 Message
4 years ago
I can't log into my sbcglobal.net account on my desktop -- have tried Safari, Chrome, and the Mail app. From my very first login attempt (with what I know is the correct password) it says "too many failed login attempts, click 'forgot username' or 'forgot password' for help." I clicked "forgot username," it told me my username is my email address. I clicked "forgot password," it asked me to type in my username and last name, then told me I "didn't have enough information associated with my account" for them to help me, and I needed to call a 1-800 number for help. I called the 1-800 number and the computer-generated operator could not find my account and told me to "visit the website for help." This is the most useless customer service experience I've ever had, and for something as vital as a primary email account?!
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ATTHelp
Community Support
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231.1K Messages
4 years ago
Hello @c_e_li12, sorry to hear about your trouble getting back into your account.
It sounds like you were on the right track contacting customer care since the password reset did not work.
You might try checking if chat is an option by going to our Contact page. Other than that, you'd need to call and speak to an agent to get the password reset.
Jeff, AT&T Community Specialist.
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jkdevlin
New Member
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1 Message
3 years ago
Same problem with pacbell.net email. I have not changed my pw in over a year. My strong pw continues to work via browser but suddenly began failing from my email client. I have made no changes of any kind to pacbell.net settings in my email client. All other email continues to function as expected. Only AT&T stopped working. I have registered the problem via the AT&T service 800 number but zero follow up after days of waiting. Help!
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