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New Member


16 Messages

Fri, Sep 23, 2022 7:34 PM

unable to get to ATT account settings

I attempt to get to ATT account settings as follows:

I log into my email.  

I hover over the profile icon in the upper right, and click on account info.

The displayed page that is returned includes a menu on the left with ATT account settings

I click on ATT account settings and a login window is displayed.  Note: I am not logged off at this point, as I can still get to my email.

I complete the login screen and my home page is displayed.  >> This is the bug that must be corrected!

Because of this bug, I can't get to ATT account settings, for example to change a password.  This is unacceptable.  I have tried with multiple different browsers, cleared cookies, cleared cache, etc. but the same result always occurs.


New Member


16 Messages

2 months ago

The problem appears to have been corrected for now.  I can now get to my account settings.  However, I can no longer set my recovery phone number.  I had set it, but the value is no longer there.  I attempt to set it now, but it only accepts an ATT wireless number.  This is unacceptable.

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