Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need to update email settings?
lisatromba's profile

New Member


1 Message

Sunday, August 14th, 2022 5:27 AM

Unable to access email account


I've been using my email address for about 20 years and I have a massive amount of important/personal information associated with it. A couple of months ago, my daughter tried signing into my account on a new device too many times and locked me out of the account. I never added a backup/recovery email or anything to this account (yes, I know now this was a terrible mistake).

Every time I go to reset my password for the email, I get the message "Hmm, we can't reset your password. We don't have the account details we need to reset your password right now. To get help, call 800.288.2020". I've called that number before and they were unable to help me.

I originally didn't think much of losing access to my email account because I was still logged in on my phone and iPad. As of this evening, I officially lost access and my email won't update anymore on either device. I'm very freaked out and don't know what else to do at this point. I'll do as much as I can to prove this email is mine and to regain access.

Community Support


232.4K Messages

2 years ago

We'd be happy to help you regain access to your email account, @lisatromba.


We appreciate you trying to troubleshoot your email on your own.


In order to assist you further, we will like you to join us in a direct message.


To do this you will have to check the DM inbox in the top right corner of the page.


We are looking forward to working with you to regain access your email account.


Latoya, AT&T Community Specialist



Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.