Need to update email settings?
A

New Member

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5 Messages

Sun, Aug 8, 2021 7:58 PM

Unable to access my SBCglobal email

Can no longer access SBC email on my iPhone or thru My AT&T app

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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28.7K Messages

1年前

Apple will tell an AT&T e-mail customer what his AT&T e-mail settings are because Apple will know better than AT&T?  Gee, Aminah, that's disappointing.  You actually have generic guides for setting up e-mail for Apple on your site, but not for the AT&T mail servers.

But it's not too surprising: AT&T doesn't cover the iPhone in its guides.  Outlook, yep.  Mac, yep.  iOS, nope.  So why should support know if the support guides don't have it.

Here's the article with the mail servers information on it.  Combined with the generic Apple guides, it should get you set up:

https://www.att.com/support/article/email-support/KM1010523/

JefferMC

ACE - Expert

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28.7K Messages

1年前

And what happens when you try?

ATTHelp

Community Support

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191.9K Messages

1年前

No worries, @Antun8791Htn, we can help you regain access to your email.

 

Please give us more details so we can get started:

  • What happens when you try to sign in; is there an error message?
  • What mail app are you using on your phone? Have you tried uninstalling and reinstalling it?
  • Are you signing in with a secure mail key? One is required to access your AT&T email from a desktop program (or email app) without Open Authentication.

The more details we have, the easier it will be to find a resolution.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

1年前

I accessed my SBC email through my iPhone. I did not use an app. 

Until a couple of days ago, I was still able to access my mail through the ‘My AT&T’ app. One of the options that specifically linked to Yahoo and email, there, still allowed access. However, that too, is no longer available. 

Did the advent of Currently, render access to my SBC email via my iPhone obsolete? 

JefferMC

ACE - Expert

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28.7K Messages

1年前

I accessed my SBC email through my iPhone. I did not use an app. 

I beg to differ.  You used an app.  My question would be was the app a web browser or a dedicated Mail app (like the one included with your iPhone).  If a web browser, what site did you use (and why doesn't currently.com work for you)?

New Member

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5 Messages

1年前

The Settings/Mail/Accounts option in my iPhone was how I always received my email…for years. This is not an app. 

JefferMC

ACE - Expert

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28.7K Messages

1年前

No, that is an app.  It's an app integrated into the OS load, but an app nonetheless.  But what is important here is that you were not using a browser / webmail interface.

The default mail client app in iOS should be oAuth compliant, so a Secure Mail Key shouldn't be necessary.  I'd verify that you have the correct settings for the mail server and port (because AT&T changes them every few years).

New Member

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5 Messages

1年前

Ok, so what are the correct settings, in order to continue using the default mail client app in iOS? Thank you.

Perhaps someone, or even an AT&T Community Specialist, will be able to provide these. Thanks again. 

ATTHelp

Community Support

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191.9K Messages

1年前

@Antun8791Htn

 

The Apple support team can provide the exact settings for you.

 

Let us know if you still have trouble accessing your email afterward.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

10分前

Thank you JefferMC, for your post/suggestion. This provided me with a solution. Thanks again!

ATTHelp

Community Support

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191.9K Messages

10分前

Hi, @Antun8791Htn.

 

We are happy to hear that you were able to set up your email, and thanks to @JefferMC for the useful information.

 

If you have any other questions or concerns in the future, feel free to reach back out.

 

Thank you for contacting AT&T Forums.

 

Marc, AT&T Community Specialist

New Member

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6 Messages

10分前

I cannot access my sbcglobal account I’ve had for at least 18!years. I use to get it though my Apple mail. If not there I could always sign on through yahoo mail always. Now when I try it ask for a 8 digit code. I have not been able to receive mail since 5/29 and all my accounts are set up thru sbcglobal. Please help

JefferMC

ACE - Expert

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28.7K Messages

10分前

Can you give more information about this 8 digit code?  Is this a one-time PIN?

ATTHelp

Community Support

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191.9K Messages

10分前

We are here to help get you back into your email, @.

 

Thank you to @JefferMC for the useful information.

 

As he stated, Can you give us more information on the eight digit code?

 

Here is more information on how to troubleshoot your email. If you have not reset your password, we recommend that you do because this may resync your account on our end.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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6 Messages

10分前

I have reset finally on your end 

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