Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Need to update email settings?
TDC's profile

New Member


1 Message

Sat, May 28, 2022 2:31 AM

Unable to access email- not found on accelerator

I am suddenly unable to access my email account that I’ve been using for more than 20 years. I have reset the password, cleared the cache and tried multiple computers. I get an error message "Description: Your request on the specified host was not found. Check the location and try again."  I’ve seen multiple threads on this issue but none of the solutions work and customer service is clueless. Please help! I am not even able to merge this old account to a new one - the same error message appears . Suggestions?


Community Support


196K Messages


Based on the description of your email situation, we will need to move this into a DM, @TDC! Be on the look out for a chat notification in the upper portion of the page.


Thank you for letting us know what troubleshooting you're tried on your end so far!


We look forward to speaking with you!


CalebP, AT&T Community Specialist 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.