Need to update email settings?
Amberlsnyder's profile

2 Messages

Friday, December 1st, 2023 4:07 PM

Unable to access AT&T/Yahoo email on new iPhone due to eSIM card.

When attempting to login to my AT&T email account on iPhone 15, I get a message "We've detected a SIM card change. Select Try another way to use a different mobile number".  I am getting the 6-digit verficiation code sent to my phone through text, but get the message.  I have gone into my account and verify my two step verification and I have a gmail account, but I do not receive the option to use the account when attempting to login. 

I have uninstalled the app and reinstalled, I can still access the email on iPhone 14, but have sense deleted it from that device.

I did have an eSIM with my iPhobe 14 and had no issues moving to the eSIM.

Accepted Solution

Community Support

 • 

229.9K Messages

3 months ago

Hello @Amberlsnyder, hope you are doing well.


We are glad you contacted us about that, it's important that we get it fixed.
Rest assured, we will work together to find a solution.

We are going to reach out to you via DM to look at your account details and help you further. Please look out for a DM notification from us.

Looking forward to interacting with you! 

Thanks,
Rachel, AT&T Community Forum Specialist

2 Messages

3 months ago

Can you please tell me what DM you will be using?

1 Message

3 months ago

I'm running into the same problem. When I try to log in on my PC like another post suggested, it says it needs to send a code to my phone as well and when it does I get the same error message stating it's detected a new sim card and try another way just takes me back to sending me a code on the same number

2 Messages

28 days ago

I am having the same problem! I keep going in a circle and have tried to verify from my old and from new phone both. I get the  "We've detected a SIM card change. Select Try another way to use a different mobile number" and cannot get into my email now from any device

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