Need to update email settings?
DragonW's profile

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Thursday, March 23rd, 2023 1:13 AM

Trying to recover an old email address I no longer use

Hi, I created an email account when I was a kid but cannot remember the account details beyond the email address and a few of the security questions.  There is a linked email for another family member, but that family member also cannot use their old email. Is there anything that can be done? I already tried going through the normal "reset password" steps multiple times but there is one question I do not remember the answer to. Thank you so much. 

Community Support


229.7K Messages

11 months ago

Hey @DragonW. We understand how important it is to have access to your email account, and we'd be happy to help you. 


In order to further assist with getting you back into your email account, we'll need to meet you in a DM. We'll need to gather some information to see what options there are to reset the email password. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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