AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need to update email settings?
ATTChrisZ's profile
ATTChrisZ
20th Community Anniversary
#1 Star!
Above & Beyond Level 1
Employee

Employee

 • 

161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
tonydi

ACE - Guru

 • 

8.6K Messages

3 months ago

@Kikib99   No, I call 🐂💩 on that one.  That's clearly not the case and completely ridiculous.  Trying to give them the benefit of the doubt it sounds like the person in that office, probably not a techie, got their wires crossed when talking to some engineer and we end up with a game of "telephone". 

Jaybee8955

New Member

 • 

10 Messages

3 months ago

I can’t even get to the security screen that will allow me to guess at my 15 years ago security questions. After I enter password I get the error 205.5 and then get bounced to the let’s reset with user ID and last name which doesn’t work and then bounced to the screen that says to enter billing zip code. AT&T says to wait till 205.5 is fixed? This is nonsense, I think not being able to get to security questions in the first place is a different issue than nobody else seems to be having.  Anybody else having issues even getting to your security questions? 

tonydi

ACE - Guru

 • 

8.6K Messages

3 months ago

@vrapp35 

In my experience, when high offices become aware, things usually get moving quickly. I can bet $10 now it will be fixed in a week. We'll see.

Aren't you glad I'm not a betting man? 😁

vrapp35

Contributor

 • 

29 Messages

3 months ago

I sure am. But it's not over... I will now wait another week and then send follow-up email.

jhardy355

Contributor

 • 

10 Messages

3 months ago

I decided to remove the ATT email app from my cell phone and just use Gmail on it, which also gets my Att emails. So far now for about a week when using my desktop I have not had the message that I have to reset my password for the ATT Email. We will see how long that lasts.

allenn305

Teacher

 • 

24 Messages

3 months ago

AT&T is putting the too many logins on the shoulders of the people who foot the bill. I have other providers with email accounts, and I do not have this 205 error. This problem has now moved to my DirecTV.com account. AT&T person-up and fix the problem!  

mbrecon

New Member

 • 

16 Messages

3 months ago

@allenn305 I posted this twice above and it seems to have worked for us.  I also worked and got my DirecTV Stream moved to another email address and have not had the issue since with the TVs.

"Our sbcglobal account is actually shared with my wife and we access  them from phones, pads, and PC.  As I posted earlier, our issue has calmed down.  The tech with DSA (Digit Support?) reset the security logs for our email (he said).  Things have been much more stable and it has been 2-3 week.  Hope I didn't jinx that😒"

BruceOhio

Teacher

 • 

20 Messages

3 months ago

This my dilemma.....

On my desktop and laptop (Windows10) when I try to access my att.net email account directly from a browser I get the dreaded 205 error - account is locked.  Ok enough said. 

However on my iPhone and iPad I still access and receive all of my att.net emails with the same username and password using the basic Apple Mail APP!  

So how can the same account be locked on one device (WindowsPC) and yet still work perfectly on another (Apple IOS)?   Using same email address and password? 

I'm afraid to reset my password (on Windows first and then on IOS) for fear I may lose all access?    How can this be happening?  

LarBear360

New Member

 • 

12 Messages

3 months ago

BruceOhio. Identical dilemma here, too. Phone works using gmail app. Desktop partially works using Windows 10 LiveMail albet not all e-mails are received on the desktop, only some. A password reset will get you back into the laptop and desktop, but only until they lock you out again. And you will have to set-up your phone again.

I can't even get a password reset now. Instead I get an error message asking me to call. When I did, they said there was nothing they could do. After some escalation, I was told I could re-set my password in 30 days. Ridiculous. I suspect it was merely a brush-off. All this after an extensive update on my part of the recovery number, e-mail and answers to secret questions. They are making it impossible for consumers.

I suspect the problem lies within the ISP's and the IP address on the desktop and laptop.

Jaybee8955

New Member

 • 

10 Messages

3 months ago

LarBear360. Are you getting to the screen that lets you guess at the security questions at least? I can even get to that part, it just says unknown user and loops back into enter billing zip , recovery Email blah blah blah 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.