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ATTChrisZ
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Employee

Employee

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161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
LarBear360

New Member

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12 Messages

3 months ago

FROM BAD TO WORSE. Locked out yet again only this time I can't reset the password. ATT claims they "Do not have enough information to reset password please call" and then they list the 800 number that just takes you around in circles.  Like many others here, I've had this e-mail for probably 15 years and it appears as I'm going to lose it. Fortunately, my phone app connected to ATT still works. Ridiculous. Not that it's going to help, but filing a formal complaint with FCC.

New Member

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1 Message

3 months ago

I have waited DAYS to make sure the 24 hrs passed and I still cannot get in. I am incredibly frustrated and have important emails I need to access. Hoping someone can help. 

New Member

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3 Messages

3 months ago

AT&T has locked us out of my husbands email account and we are loosing money. I've reached to AT&T like you said they said I had to wait a month to get into my husbands email and they don't know how to help me with the other issues. I'm having to reset my password almost every day on one of the emails. We had all our email accounts on the mail program on my iMac to make it easy to view all at the same time, now I can't have them on my iMac because AT&T server "Unable to verify account name or password".  AT&T doesn't believe these are our email accounts even though we have had these email accounts for over 24 years. Please help.

Kikib99

New Member

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16 Messages

3 months ago

So...how long does it take to get things right. I have been having problems with my 3 e mails on and off for 8 months.  Now it is every day....I have to reset passwords and answer security questions.  It doesn't matter if I change my passwords or security questions.  This happens to each e mail about 3 or more times every day on every e mail.  DESKTOP AND PHONE.  Att blames Yahoo, now they are blaming Verizon.  So tell me what it takes to get my service working properly?  Can't understand why it's not fixed already.  You are ATT.....

.

tonydi

ACE - Guru

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8.4K Messages

3 months ago

Who is blaming Verizon?  While VZW still owns 10% of Yahoo, this password thing appears to be on the AT&T side of things.

Bilg

New Member

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27 Messages

3 months ago

Might be helpful to identify the VPN's that were allowing the hackers to target our accounts.

Kikib99

New Member

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16 Messages

3 months ago

Well, I have just spoken to the 8th person from office of the president on att.  The new excuse is that you cannot access your e mails on your desktop and phone.  It's one or the other.  Can anyone verify that this is true.  They are blaming Yahoo.  I think it is a stall tactic...but I use my phone and desktop for all of my three e mails.  And now they are saying that's why I have to keep resetting the passwords and security questions.  Can anyone confirm this new excuse.  It's ridiculous in my opinion.

jhardy355

Contributor

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10 Messages

3 months ago

@kikib99

Right. I have had both of them on my cell phone and desktop computer for years and there was never this kind of problem until recently. 

mbrecon

New Member

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16 Messages

3 months ago

@Kikib99 that is not correct for me.  Our sbcglobal account is actually shared with my wife and we access  them from phones, pads, and PC.  As I posted earlier, our issue has calmed down.  The tech with DSA (Digit Support?) reset the security logs for our email (he said).  Things have been much more stable and it has been 2-3 week.  Hope I didn't jinx that😒

New Member

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2 Messages

3 months ago

None of these solutions and responses work. This is maddening. How can we get a fix?

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