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ATTChrisZ
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Employee

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161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

Having the same issue.  Keep resetting my password.  Then try to check my account and it logs me out every time.  Every time.  This is bananas.  

jhardy355

Contributor

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10 Messages

3 months ago

mbrecon

The best way is to follow the instructions in the Youtube video:

How to use Gmail's "Send Mail As" with your Custom Domain - YouTube

After setting it up and you want your gmails to always look like they are coming from your ATT email account, set your ATT email to be the default. 

mbrecon

New Member

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16 Messages

3 months ago

@jhardy355 thanks for the info and saving me time to research!

vrapp35

Contributor

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29 Messages

3 months ago

I contacted the office of AT&T CEO. They called back and assured me that they are aware of this problem, and they are working on it, and it will be fixed soon.

(edited)

tonydi

ACE - Guru

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8.6K Messages

3 months ago

.
vrapp35

Contributor

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29 Messages

3 months ago

In my experience, when high offices become aware, things usually get moving quickly. I can bet $10 now it will be fixed in a week. We'll see.

tonydi

ACE - Guru

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8.6K Messages

3 months ago

Do I need to go find all of the other threads on this forum where the Office of the President has told people the exact same thing, starting back at the end of June?

You yourself commented on ChrisZ's "our nerds are working on it" comment, saying it should only take 1-2 days.  That was over a month ago.

vrapp35

Contributor

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29 Messages

3 months ago

I don't think  ChrisZ's was from that particular office. Not sure what we are arguing about, actually.

tonydi

ACE - Guru

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8.6K Messages

3 months ago

ChrisZ is at the level that the administrative people in the OoP would get their information from.  He's the one who put out the official statement at the top of this post.

No argument, I'm just so tired with the continued promise of "we're working on it" that AT&T keeps pedaling.  In fact, you and I both agree that this shouldn't be a huge issue to fix, not if they're telling us the whole truth about the situation.

Lmaris1

New Member

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10 Messages

3 months ago

"we're working on it" is AT&T speak for "Fixin'to".  Anyone in the south knows that means you're at least 87 steps away from beginning to plan on figuring out what needs to be fixed.  The time frame for actual resolution is measured in geological time.   

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