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ATTChrisZ
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Employee

Employee

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161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
LarBear360

New Member

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12 Messages

3 months ago

Does anybody have a phone to speak to live human? Can't reset password because they are asking us for answers to questions that have never been asked. Had this email for 20+ years.

ACE - Professor

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6.5K Messages

3 months ago

@LarBear360 

1-800-288-2020 for AT&T technical support.

New Member

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1 Message

3 months ago

What a complete mess this is. All my desktops get emails and can send due to the Key I had to creat. Suddenly out of nowhere a message on my phone code 205.2 and I didnt even attempt to log in yet is says to many attempts. So I  attempt to go into settings through yahoo mail  to fix the problem online only to get the same code even though it's the first time I signed in. One time with the right password equals too many attempts. So i'm supposed to sit here for 24 hours to see if the error message shows again ? All my  business and personal accounts running through this email and the best answer they can come up with is bad actors. Looks like my only option for reliable service is to start migrating everything I have attached to ATT and switch to another service provider. been using this email for over 30 years. Guess this is a sign to leave

vrapp35

Contributor

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29 Messages

3 months ago

Guys, these accounts are free, so AT&T has no obligations. The only way to make them react is by creating public relations problem by creating negative publicity. Go to their Facebook page and post derogatory messages. File complaints with BBB.  The pressure to fix this problem can come only from the people in AT&T who care about company reputation.

jhardy355

Contributor

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10 Messages

3 months ago

The constant need to reset the password has caused me to switch to my gmail account and direct all my Att emails to go into that account. I can also send emails from Gmail and have it look like it is coming from my ATT account. Until this thing gets fixed.

vrapp35

Contributor

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29 Messages

3 months ago

From what I saw, auto-forwarding from yahoo is now premium feature, Yahoo+. Did you pay $$ ? 

jhardy355

Contributor

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10 Messages

3 months ago

I am an ATT customer and get Yahoo email through them and I don't think I am paying anything for it. I have had it set up this way for several years. 

ACE - Professor

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6.5K Messages

3 months ago

Autoforwarding with AT&T email has been some sort of premium feature for a while.

I also use the Gmail app on my phone to check my AT&T email. I can also toggle the appropriate field to make it look like it's sent from Gmail or ATT.

mbrecon

New Member

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16 Messages

3 months ago

@jhardy355...how did you to the second part of your workaround?  Thanks.

New Member

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10 Messages

3 months ago

This is the same (Edited per community guidelines) AT&T has been spewing for months.&n(Edited per community guidelines)p; They have no interest in doing anything but locking out paying customers from their accounts.&n(Edited per community guidelines)p; Their business model is not about keeping long-term customers, just attracting new ones.

Consider other options.

(edited)

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