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ATTChrisZ
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Employee

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161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

4 months ago

Just finished my 2nd chat resync this WEEK.  Both Jery & Clement (supervisor) claimed the problem would be fixed "within 12 hours" (um, no), and "between 12-24 hours" (again, nope, not buying it).

This should be embarrassing to ATT, but it isn't. 

New Member

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1 Message

4 months ago

Hello, not been able to reset the password on my email at all. Still get code 205.2 and keeps saying check my entires. Help!!!

New Member

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1 Message

4 months ago

I am also getting this email: I use this account on both my cellphone and my laptop for Business!  What gives?!

New Member

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1 Message

4 months ago

This is ridiculous. I have results from my doctor's office that I need ASAP. I can't get to them because of this 205.2 error.

ACE - Professor

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6.5K Messages

4 months ago

@ATTChrisZ 

Is there an update? Thanks.

tonydi

ACE - Guru

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8.6K Messages

4 months ago

From what I've been told, we can't use the @ page function for any of the AT&T employee accounts.  Apparently they don't get notifications because they are using different software to access these posts.

But even if they could, I seriously doubt we'll get anything but "we're working on it".  🙄

mbrecon

New Member

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16 Messages

4 months ago

I actually called yesterday and someone walked me through it and it didn't work.  He tried to "force" the reset from the backend and gave me a temp pw and it errored.  He sent me to another queue, that then told me to use www.continuty.com(?) which we had already tried.  Has now started on our DirectTV receivers since we using the same account😒

New Member

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1 Message

4 months ago

I am unable to reset my password. The system keeps telling me that my information is wrong. When I re-enter the information that I know to be correct, it tells me that it doesn't have the information needed at the moment to reset why account and to call a toll free #. I've had this email address for 20 years and do not have a current ATT account, which means that I cannot talk to a human on the telephone. NOTHING I have tried works. I have valuable information stored in this account and I am at a loss for other options. There has to be a way for me to retrieve this information!

New Member

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5 Messages

4 months ago

@lang510 which option did you choose on the chat autobot!? I cannot get a human to save my life!

New Member

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1 Message

4 months ago

Hello- I need live assistance from an At&T employee. I am having the 205.2 code problem. I have waited the suggested 24 hours to re-set my password and I still cannot access my account. I have been locked out for several days. How do I get access to an employee who will help me?  I have called phone numbers and tried the chat button and because it is an email problem I cannot get past the automated questions to get help.  Please advise.

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