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ATTChrisZ
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Employee

Employee

 • 

161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
tonydi

ACE - Guru

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8.6K Messages

4 months ago

So it's nearly two months since this was publicly acknowledged (no telling how long AT&T knew about it since it began last October). 

Must be one gargantuan amount of 1's and 0's.  😒

vrapp35

Contributor

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29 Messages

4 months ago

@ATTChrisZ If anyone is familiar with coding, you know it can take a while to program those 1 and 0s.

For something like that, usually 2-3 hours, plus 1-2 days for testing - if you are using the right nerds.

(edited)

vrapp35

Contributor

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29 Messages

4 months ago

@ATTChrisZ , are the nerds also working on the problem of missing emails in Windows Mail client and on the issue of Windows Mail displaying Yahoo (only Yahoo) HTML emails as HTML code when configured as standard IMAP client (in the same thread)? 

tonydi

ACE - Guru

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8.6K Messages

4 months ago

@vrapp35   What is it that makes you think the raw code display is a Yahoo issue and not a Windows Mail issue?  The timing of the appearance coincides with the last update to Windows Mail.  Now, sure, maybe Yahoo played fast and loose with how they code the email display, but until Mail updated it never had an issue. 

The threads I pointed you to a while back on the Microsoft site are still pointing fingers at MSFT.  Seems like they think there won't get any effort to fix it because the One Outlook replacement is imminent.

vrapp35

Contributor

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29 Messages

4 months ago

>What is it that makes you think the raw code display is a Yahoo issue and not a Windows Mail issue?

I'm not sure of course, maybe it's for every IMAP, not just Yahoo. But generally, as long as big player A does provide IMAP protocol, they should care if big player B can't use it to render A's content; especially if the whole need to use IMAP protocol is caused by another problem of A (missing emails). They have enough manpower for that, including, I'm sure, associates specially dedicated to collaboration with Microsoft. 

Interestingly: I just looked at the "raw message" of Yahoo mail (the one that shows as HTML source) in browser ; when I saved all that as .eml file and opened it in Windows Mail, it was rendered correctly, as HTML.

(edited)

tonydi

ACE - Guru

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8.6K Messages

4 months ago

No, as far as I can tell, it's only Yahoo and AOL. 

Some have said that if they forward the "garbled" emails to themselves it displays correctly. 

🤷‍♂️

lang510

Tutor

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10 Messages

4 months ago

I had the same issue with my macbook pro. 

New Member

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3 Messages

4 months ago

Still in the endless loop, following your instructions.  Error code 201 when trying to login.  Can you reset my password to a temporary password?  If I can then login, I'll be able to change to something new.  As matters stand, though,  I'm unable to access my account profile in order to change password and/or security questions

ATTHelp

Community Support

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204.2K Messages

4 months ago

Thanks for providing the update, @rmelson.

 

To further assist you, we're going to need to speak privately via DM (direct message).

 

Please be on the lookout for a message from us shortly- you should see a little red dot on the chat icon next to the bell icon at the top right of this page. We look forward to speaking with you!

 

Jarod, AT&T Community Specialist

New Member

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3 Messages

4 months ago

Sorry to say, I see no bell icon at top of page.  On my browser (chromium at the moment), I have a blue circle with a white "page" and a blue cross in the lower right corner of the screen.   A couple of details that may be of help:  operating system is FreeBSD 12.3, currently using the chromium browser.   My landline phone number should be a matter of record and I would ask that you contact me using that number.

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