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ATTChrisZ
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Employee

Employee

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161 Messages

Thu, Jul 14, 2022 3:51 PM

The dreaded 205 error code - Information from the AT&T Community

Learn what is going on and what need to do to secure & update your email account

Update

AT&T is no longer able to provide verbal password resets due to security reasons. For both free and current internet subscribers, you can reset it online. For free accounts, security questions and recovery emails should have been set up prior.

I know the 205 error code is a bit maddening, but we're here to explain why it's happening and what you can do to prevent it from occurring. In addition, our internet teams are aware of the problem and working quickly to resolve it. To regain access, you will need to reset your password and update your security questions

The culprit?

We are in an age where everything is online and there are those out there taking advantage of that. These bad actors are trying to get into everything and anything like your emails, where this useful information is found. I wish it was something AT&T could control with a switch but at the end of the day, it is a bad actor on the other side of the keyboard. I myself fell victim to this when someone got access to one of my streaming accounts. 

What AT&T is doing

AT&T Security is investigating this and blocking IP addresses of those bad actors who make these login attempts. We also are locking the accounts to protect your email. You may see alert codes like:

  • Error code 205.2 - you'll have to wait a full  24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.
  • Error code 203.3 or FL002 - you'll have to reach out to our teams directly.

Update

On Friday, August 26, 2022, our teams began blocking VPN Providers that were allowing bad actors to target AT&T email. They also implement a backend fix alongside the blocks. The good news, we are seeing a reduction in attacks. We are NOT done though - because of the nature of the issue, our email teams will continue to monitor this and take action

What you can do to get back into your email

  1. Clear cache and cookies
  2. Reset your password.

There is a chance you are locked out and a password reset is the only way back in. Please note, that you may need to wait 24 hours before attempting a password reset, depending on if your account was targeted.

There are a few things you can do to protect yourself below. 

Secure your email account

Learn what you need to do to make your email safe like changing your email password, securing your computer, and more.

Update your security questions & answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Learn more about security questions.

Don't out your email for offers or prizes 

Unfortunately, there are some offers and sites that are too good to be true and these nefarious parties take advantage of that. So, be careful with what you share. I tend to give an email that is not associated with my main email I use for bills or personal communications, I use a generic one.

Secure your device

As with above, there are some sites out there that are hot spots for viruses. Untrustworthy sites are a hotbed for digital thievery. You can protect yourself by only visiting trusted sites and protecting your browsing experience with virus protection for your computer or device. AT&T does offer a security suite for qualifying internet subscriptions.  At the end of the day, virus protection can help make sure your experience is more secure.

If you have other questions regarding your email experience, please visit our AT&T Email Forums Support Page.

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lang510

Tutor

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10 Messages

5 months ago

https://www.att.com/support/. Look at the bottom right and you will the chat icon. You will get the auto bot but eventually you will get a live person.

Contributor

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9 Messages

5 months ago

OK - Thanks - you are the only response I got on the Forums.

I read the forums and someone noted to just reset the Password.  I did that and I'm back in.  We'll see how this goes -- After wasting Hours and Hours over the past 2 days.  Thanks again.

New Member

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1 Message

5 months ago

Help!  I'm having the same problem.  Now I can't reset my password and I'm completely locked out!  Who can I call or contact to fix this issue?

ATTChrisZ

Employee

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161 Messages

5 months ago

@SJTM,

Try again in an hour. If you can't sign in, you may need to wait 24 hours to sign in. You'll see the link above. 

I wish this wasn't happening. Unfortunately there are people out there who have no shame and do things like what youre going through.  

The lockouts are there to protect you but I can understand how it can be inconvenient. 

ChrisZ

(edited)

lang510

Tutor

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10 Messages

4 months ago

I have comments above on how to contact support by Chat and what to say to them. It's been over a week and so far I haven't gotten any errors or being asked to log in since then.

New Member

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9 Messages

4 months ago

While it’s helpful to have these answers, the ridiculous part is that we’re having to go through all of this without any real help from AT&T. Every resolution offered on this site is temporary. 

Each of us experiencing this problem with our account need to complain on social media over and over and over. We need to sign a petition. We need to file complaints with our state attorney general and state consumer protection agency. We need to contact the federal go. 

The problem started because a breach of security on AT&T’s failure not something that we did wrong. AT&T knows about and has known about this problem for many months, maybe even years.  

ATTHelp

Community Support

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204.2K Messages

4 months ago

Hi, SJTM.

 

Do you still need help resetting your password after trying ATTChrisZ's suggestion to wait 24 hours?

 

If you do, let us know, and we'll see what we can do for you.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

4 months ago

@ATTHelp please stop responding with the same answers that are not helpful for resolving the problem long term. 

LarBear360

New Member

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12 Messages

4 months ago

I have been experiencing this issue for quite sometime, however, it's only happening with ONE of the five ATT accounts in my family. And for the one account giving me trouble, my e-mail works on 2 out of three of the devices I'm using leading me to believe it may be related to my IP address. 

ATTChrisZ

Employee

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161 Messages

4 months ago

Hey all,

An update. The nerds have been working on a patch. If anyone is familiar with coding, you know it can take a while to program those 1 and 0s.

I can't share too much but we are on it. 

ChrisZ

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