Need to update email settings?
jimmywheats's profile

1 Message

Thursday, November 16th, 2023 4:35 PM

Sub-Account Password Reset

My wife has lost access to her email address. She has a sub-account. I am unable to use the main email address to access and reset her email address. When we try to reset her email address, it bounces. Would like to unlock this sub-account email address and reset the password so she can use. Any ideas?

Community Support


229.6K Messages

3 months ago

Hi @jimmywheats,

Thanks for reaching us.

We understand you, and we're here to help you reset the password of subaccount email.

Since we need your account specific details to assist you further, let's meet in a direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.

We look forward to your response and the opportunity to help you!

David, AT&T Community Forum Specialist

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