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Need to update email settings?
BK22's profile

New Member

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1 Message

Monday, March 13th, 2023 10:27 PM

Stuck on this screen because I do not have ATT cell phone. Help!

Let's make sure you don't get locked out

Take a minute to update your profile info. This way we can help you recover your ID or reset your password if you have to. Plus, you won’t miss important account updates.

New Member

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1 Message

1 year ago

It appears that you are stuck on a screen because you do not have an ATT cell phone. To ensure that you do not get locked out, it is recommended that you take a moment to update your profile information. By doing so, you can easily recover your ID or reset your password if needed. Additionally, updating your profile information will ensure that you do not miss any crucial account updates.

New Member

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1 Message

1 year ago

I do not want to give a phone number.  I already have security questions that will do the same thing.

I am not able to access my email even though I am logged in because of the request to add a phone number.

Please help.

Community Support

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232.3K Messages

1 year ago

We understand that you don't want to add a phone number to your account, YellowJackets15.

 

You can enter all ones if you don't want to use a phone number. If you need help with anything else, let us know.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

Community Support

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232.3K Messages

1 year ago

We're here to shed light on your email inquiry, @BK22!
 
Due to a recent security update, our email system has been requiring everyone to input a wireless number as a recovery option.

You can follow these steps if you have an AT&T Wireless number:
  1. Go to Profile, then Contact info.
  2. On the Phone tab, select Edit in the Billing phone numbers section.
  3. Enter your wireless number as the primary or secondary number.
  4. Check the box next to Use this number to recover your user ID or reset your password.
  5. Select Save.
  6. Complete any confirmation steps sent to your wireless number within 24 hours. Text message rates and other charges may apply. Check with your plan and provider.
If you do not have an AT&T Wireless number, then these are the steps you'd follow:
  1. Go to Profile and sign in with your AT&T Mail address and password.
  2. Select Sign-in info.
  3. Scroll to My linked accounts and select Manage email.
  4. Select Edit user information.
  5. Enter your wireless number and check Use this number to reset your password.
  6. Select Save Changes.
  7. Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.
Heads up: It can take up to 30 days before you can use your wireless number to reset your password. This is for both AT&T and non AT&T Wireless numbers.
 
Let us know if you have any other questions. Thank you for visiting the AT&T Community Forums.
 
CalebP, AT&T Community Specialist 

(edited)

New Member

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2 Messages

1 year ago

I also

New Member

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2 Messages

1 year ago

I am having the same issue.  I followed all of the steps above, when I get to edit user information all I get is a blank screen.  Ikone my password and my security questions but still cannot access my email due to being stuck on the enter zip code and phone number screen.

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