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zjx2172's profile

1 Message

Thursday, May 9th, 2024 3:53 PM

Stuck in loop adding mobile number.

I'm stuck in a loop and cannot access my bellsouth.net account. When I sign in, it seems to recognize my password and shows me my name and zip code, but wants me to update my profile to add a mobile number. I add my number, hit submit, receive the code, enter the code, then get a page telling me there was a problem updating my profile & to try again later. When I try to move on by hitting continue, or going directly to the webmail address, I end back at the login screen.

I've cleared browser cache, tried multiple browsers (Chromium, Chrome, Edge, Firefox), even different computers with different OS (Win10 / Manjaro).

Any suggestions?

Community Support


232.8K Messages

1 month ago

Hi @zjx2172! We completely understand your concern regarding accessing your bellsouth.net email, and would like to help. Let's get the assistance you require.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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