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Pcusson's profile

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1 Message

Friday, June 2nd, 2023 5:28 PM

Stopped receiving regular emails on June 1

I stopped receiving emails yesterday, June 1 around 2:30 in the afternoon. I didn't realize it until a friend called me today and she had been sending emails to me since last evening. I also found out today that my email was hijacked yesterday. Many of my contacts called or texted me to ask if an email from me about Amazon was really sent by me. It definitely was not. Today when I went to my email it asked me to log in which it often does. I logged in and was sent to my regular email screen. All my past emails are there but I have not received any new emails [including some verification codes for changing my password] since yesterday, however I have received spam emails until about 11:30 today!! How can I fix this?

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Official Solution

Community Support

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232.2K Messages

1 year ago

Let's get to the bottom of what's going on with your email, @Pcusson!

 

Are you using Currently to sign in to your email? If not, please do so and see if they appear there. The reason for this is that Currently is our official web mail that we support.

 

After doing that, while on Currently, follow these steps to ensure that no filters have been set without your knowledge:

  1. From the gear icon in the top left of your inbox, select Settings.
  2. Select Filters.
  3. Select Add to create a filter. From there, you can also Edit or Remove filters.
  4. Select the conditions for your filter, and where it will be sent.
  5. Use the up and down arrows on the right to prioritize your filters.
  6. When you're finished, select Save.

If you are using a third party email client, such as Apple Mail or Outlook, let us know! It's possible that your server information has been corrupted. If you use one of these, double check that they are set to the correct information.

 

Let us know if any of this information helps you view the emails recently sent! If not,w e may need to invite you into a direct message to look into this further.

 

CalebP, AT&T Community Specialist 

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