Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need to update email settings?
SamColb's profile

5 Messages

Sunday, May 19th, 2024 5:01 PM

Still LOCKED-OUT of My sbcglobal email Acct

LAST Thursday (5/16/24), I posted that I was: LOCKED-OUT of My sbcglobal email Acct, & that I didn't recall my exact User ID.

Unfortunately, ATT's remedy was to Send me the User ID --via the email Address from which I'm LOCKED-OUT.

Eventually, ATT responded with:

"...We recommend that you fill out the online webform AT&T Yahoo Email account recovery (att.com) with details about your email account and recent mailbox activity. Once submitted, AT&T will attempt to match the information provided against AT&T internal records to validate the email account...."

which I DID!  The Webform was extensive, beginning with numerous picture-block tests, to make sure I was a person, & then questions pertinent to ME & My email Account.  Accordingly, I was highly optimistic that my access to my account would be forth-coming.

But NO........, I remain LOCKED-OUT of my email acct.


No Responses!
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.