AT&T Community Forums

Still locked out of sbcglobal email

I’ve been locked out for over 2 weeks. I received the temporary password in the mail, but it still wants to send a verification code to an old number that’s not in use. Now what?? So frustrated. I was told the the temporary password would log me in??

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Accepted Solution

Official Solution

ATTHelp

Community Support

•

221.2K Messages

4 months ago

Hi there, Dawnboo. Let's get you the help that you need.

Is your email connected to an active AT&T account, or is it a free email? Your answer can help us determine the next steps that we will need to take.

If you have an active service with us under your email ID, here are the steps to change the wireless number for your ID:

Go to your myAT&T Profile. Sign in, if asked.
Scroll to Sign-in info.
Select Edit or Remove for your Recovery phone
Edit your details:

- If assigning or changing a number, enter the verification code sent to the number.
- If removing a number, follow the prompts.

5 . Save your changes

For a free AT&T mail account, you may want to follow these steps:

Go to Profile and sign in with your AT&T Mail address and password.
Select Sign-in info.
Scroll to My linked accounts and select Manage email.
Select Edit user information.
Enter your wireless number and check Use this number to reset your password.
Select Save Changes.
Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.

As a warning, it can take up to 30 days before you can use your wireless number to reset your password.

Please let us know if these steps help resolve your issue. If not, we will need to get you into a DM to verify your email account, and look into your concern further.

Aaron, AT&T Community Specialist

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