Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again

Let's get your internet working better, @bopage.

We recommend first going through our basic troubleshooting steps. 

• Download Smart Home Manager App. It provides easy steps to troubleshoot your internet service. 
• Reboot the router. Rebooting the router also clears errors, and problems the router may be going through.
• Check the router's environment. Electronics, speakers, surge protectors, and the location of modem can impact speeds & services. 

If after trying these steps you still experience issues, we can send you a Direct Message! Please check your direct message inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you! 

Rosey, AT&T Community Specialist  

That worked. I rebooted my router. Thank you sooooooooo much!  It's been two days!

None of this worked for me 

Hey @Togan We understand the importance of being connected.

In order to further help with your internet connection, we will need to meet in a direct message. We'll need to gather some further information from you, so we are able to take a closer look into why this is happening. Please check your direct message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

We look forward to hearing back from you.

Alexis, AT&T Community Specialist

None of this worked for me.  Been down for a week.  Please help.

I never heard back

This is very helpful. Thanks