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dewells's profile

2 Messages

Thursday, May 9th, 2024 7:41 PM

Secure Mail Key

As of yesterday morning, my email connected to my Outlook Acct stopped working. I am unable to create a new Secure Mail Key because the option in MYAT&T Account doesn't show a linked account area in my profile so there's no place for me to create the key. I have called several times, with no luck and can't find any help on your website, even in the Chat because it's all automated. I have a free AT&T Mail Acct.

Accepted Solution

Community Support


232.8K Messages

1 month ago

Hi @dewells! We completely understand your concern regarding secure mail key, and would like to help. Let's get the assistance you require.


The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

2 Messages

1 month ago

Thank you for your feedback. I have talked to several people. Unfortunately, I still haven't found anyone who has been able to help with my issue. I will keep calling until I find someone who knows something. I do appreciate your response.

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