Need to update email settings?
sparksstingers's profile



3 Messages

Friday, May 19th, 2023 7:49 PM

hello I am locked out of my SBCGLOBAL.NET email account - says incorrect username or password when I try to reset the password it wants to send authorization to the email which I am locked out of? So essentially I am stuck. I tried calling AT&T support very difficult. I was given a webpage to submit a trouble ticket where I gave my email address, folders, and last email. Crickets. have not heard anything back from AT&T. Any help / direction would be helpful. Thank you.

New Member


2 Messages

11 months ago

I am in the same boat. When I try to reset my password it tells me “we do not have enough information”

Community Support


231.2K Messages

11 months ago

Hello @Harper915 we know how important it is to have access to your email account, and we'd be happy to help you. 



In order to further help with getting you into your email account, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).



We look forward to hearing from you.



Demetria, AT&T Community Specialist

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