Need to update email settings?
ltank's profile

New Member


1 Message

Thursday, February 9th, 2023 1:06 PM password reset problem.

I lost access to my account almost 4-5 months ago. I tried to reset my password, it asks for my user ID and last name. When I enter my user ID and my last name, it says "We don’t have the account details needed to complete your request."
Is there anyway I can access my account or has it been deactivated?  

Community Support


229.5K Messages

1 year ago

Hi there, @ltank! We understand the importance of being able to access your email, and we want to help check on any login options that may be available for you. 

So that we can dig a little deeper into any password reset options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly. 

We look forward to speaking with you!

Lacey, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.