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Need to update email settings?
CarolD106's profile

New Member


3 Messages

Sun, May 29, 2022 2:20 AM


I recently had to change my password with ATT/Yahoo so then I had to come back to my Outlook on my desktop and change the password in order to get email.  It keeps telling me it cannot connect to the server.  I have spent an hour with ATT on the phone to no avail.  I have obtained a secure mail key and used it to no avail.  I have turned off the computer and turned it back on several times.  It works on my iphone with no problem, but Outlook will not work.  FYI, It brings in my gmail with no problem   It all worked fine until the password changed.  I even deleted the account and started over.  Would appreciate any help because I am now desperate.

Thanking you in advance for any hints that may fix this problem.

Accepted Solution

Official Solution


Community Support


195.4K Messages


Let's get that Outlook working again, CarolD106


Since you are a getting a not connection message, but you were able to change your password on your email profile, then you should be able to go to, and log in to your web mail.


However, there a few more steps that you need to take to get the email client to connect. Let's work on those steps:


1. You will need to create a secure mail key 

  • Go to Profile and choose Sign-in info.
  • Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  • Scroll to Secure mail key and select Manage secure mail key.
  • Choose the email address that you’d like to use, if you have more than one.
  • Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  • Choose Create secure mail key.
  • Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  • Select OK.
  • Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

After creating the secure mail key, then you will need toupdate your email program. Here is how you do that:

  1. Select File, then Account Settings.
  2. Choose your AT&T email account and then select Change
  3. Confirm or enter the IMAP or POP settings.
    • Incoming server: (IMAP) 
    • Outgoing mail server: (IMAP) 
  4. Check or enter your User Name (full AT&T Mail address).
  5. Enter your secure mail key in the password field and select the Remember password checkbox. 
  6. Select Next. Outlook will test your account settings. 
  7. Select Close, then Finish.

Please update us and let us know if you are able to get Outlook to connect. 


Matthew, AT&T Community Specialist



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