Need to update email settings?
nutsforstevie's profile

New Member

 • 

1 Message

Monday, May 16th, 2022 3:01 AM

Sbcglobal.net Email sign in error code 205.2

I followed the instructions to reset my password about 2 weeks ago and was able to access my email.

But I got the error code again today. 

This is very frustrating.

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

211K Messages

11 months ago

Let's get you back into your email address again and clear that error up, nutsforstevie.

 

Since you were able to access your email address 2 weeks ago,our recommendation is that you follow the exact route that you did, with a few extra steps.

 

First let's start with clearing your cache and cookies and browsing data. Follow these steps: (There is a list depending on what browser or device you are using.)

 

If you have a PC running Chrome, Firefox, Internet Explorer®, or Edge®:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

If you have a Mac running Chrome or Firefox:

  1. Open your browser.
  2. Press Command+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete or Clear button, depending on your browser type.
  5. Close and reopen your browser.

If you have a Mac running Safari:

  1. Open your browser.
  2. Select Safari in the top left corner next to the Apple icon.
  3. Select Preferences, then Privacy, then Manage Website Data.
  4. Select the items you want to clear.
  5. Select the Remove or Remove All button, depending on your choices.
  6. Close and reopen your browser.

If you have an Apple iOS device running Safari®:

  1. Go to Settings.
  2. Find and tap Safari.
  3. Tap Clear History and Website Data. You’ll see a pop-up that lets you confirm your selection.
  4. Select Clear. The Clear History and Website Data button will turn gray.

If you have an iOS device running Chrome™:

  1. Open your browser.
  2. Tap the 3-dot menu at the bottom of the screen.
  3. Select Settings, then Privacy.
  4. Tap Clear Browsing Data.
  5. Choose Browsing History, Cookies and Site Data, or Cached Images and Files.
  6. Select Clear Browsing Data. You’ll see a pop-up that lets you confirm your selection.

If you have an Android® device running Chrome™:

  1. Open your browser.
  2. Tap the 3-dot menu.
  3. Select History, then Clear browsing data.
  4. Choose a deletion time range or the specific items you want to delete.
  5. Select Clear data, then Clear.

If you have an Android device running Firefox®:

  1. Open your browser.
  2. Tap the 3-dot menu.
  3. Select History, then Clear Browsing History.
  4. Select OK.

You can find all of these steps and more by using our Clear browser history, cookies, and cache support article. 

 

After that, and you have a clear and fresh browser, retry the password reset process below. If you do not remeber the steps or process, here they are:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

You can find the steps above in our Reset your AT&T Mail password support article. 

 

One more thing, if you any apps that use the same password as your email, make sure that you update them. The reason why is that, the app contacts the same log-in sever and if the password is wrong on the app and you go to use it, it will lock you our again. 

 

Please update us and let us know if the error clears and stays cleared. If not, there is much more that we can do. 

 

Thank you for posting with the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

 

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.