Need to update email settings?
pennyanddon's profile

New Member

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12 Messages

Sunday, May 1st, 2022 12:51 AM

sbcglobal.net email disappeared

We have had the sbcglobal.net emails for years and suddenly my email has disappeared. When resetting password is suggested, a different user ID is shown - not my email address. When I sign in with new user ID, no email is shown on my account. I did not initiate this change. WHO do I call to fix this?

ATTHelp

Community Support

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207.5K Messages

9 months ago

We can help you restore your missing emails, pennyanddon.

 

We suggest that you start by troubleshooting your mail client to refresh your email information. Follow these troubleshooting steps from our Login and Email Solutions article:

  • Clear Cache and Cookies - The most common fix

  • Update Your Browser - Many features are only compatible with the latest browser and we recommend updating it

  • Test signing in to your webmail using another browser

  • Disable browser tools or add-ons - This varies by device and browser

  • Disable your firewall - This varies by device and browser

To recover your missing emails, you can fill out our restore request form. Before you submit the form, please be aware of the following details:

  • We can only restore emails from the past 7 days.
  • You can’t cancel a restore request.
  • Restoration efforts aren’t always successful.
  • Recovered emails go into the same folders they were in on the restore date you pick. Check your trash folder if you can’t find them after the restoration.
  • You should back up any important emails received or sent in the past 7 days.

We'll be here if you still need help accessing your emails.

 

Aminah, AT&T Community Specialist

New Member

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12 Messages

9 months ago

We have cleared cache and cookies. Browser up to date. Explorer or Chrome will not sign into yahoo.com which is where we have always gotten our emails for both *sbcglobal.net emails. Tried without the firewall as well. We are still able to access the accounts on our smart phones (ios), but cannot access on the PC. Any other ideas?

ATTHelp

Community Support

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207.5K Messages

9 months ago

Thanks for providing that information, @pennyanddon.

 

To further assist you with your email login, we'll need to speak privately in a direct message (DM).

 

In the meantime, could you let us know if you're getting any specific error code when attempting to login? Or does your email simply not appear to be linked to your account as it was previously?

 

You should notice a notification at the top right of your screen shortly indicating a message from us. We look forward to speaking with you shortly!

 

Jarod, AT&T Community Specialist

New Member

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8 Messages

9 months ago

Similiar experience for me, I was fine yesterday, this morning my browser can not find ATT.MAIL.COM, a DNS issue I think. My pc can not get to login screen but my fire tablet still can access my email. Impossible to get an art customer person on the phone!

tonydi

ACE - Guru

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9.6K Messages

9 months ago

That's not a DNS issue.  There's no such place as att.mail.com, which would be a subdomain of MAIL.COM.

New Member

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8 Messages

9 months ago

I have been using a bookmark for years to get to my *.sbcglobal.net ATT email account. When I view the bookmark it reads mail.yahoo.com (not att.mail.com my mistake). When I Select my user I'd it comes back 'this site can not be reached', also says 'dns_probe_finished_nxdomain'. Do you have any ideas?

New Member

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12 Messages

9 months ago

@dmlang that is exactly what we are dealing with

ATTHelp

Community Support

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207.5K Messages

9 months ago

We're here to help with getting you logged into your email, dmlang.

 

To further assist you with getting your email working, we'll need to speak privately in a direct message (DM).

 

In the meantime, could you please try the troubleshooting steps Aminah provided above to see if that resolves your issue?

 

You should see a notification at the top right of your screen indicating a message from us shortly. We look forward to assisting you!

 

Jarod, AT&T Community Specialist

tonydi

ACE - Guru

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9.6K Messages

9 months ago

First off, that hasn't been the correct URL for AT&T email logins for quite some time.  It may have worked, and it's still a valid URL, but AT&T prefers everyone use currently.com (which resolved to currently.att.yahoo.com).

There are quite a few reasons why you get that error.  First thing I'd do (sorry if this sounds like a lame AT&T "support" suggestion) is to reboot the gateway.  If that doesn't resolve the error, just google the  dns_probe error and you'll find sites with a whole checklist of things to try.

New Member

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12 Messages

9 months ago

currently.att.yahoo.com still gives me the same response. Opens up to mail, but when I put in the email address *@sbcglobal.net I get the DNS problem message. I have tried multiple browsers, browsers up to date, rebooted computer, modem, cleared the cache and a host of other items as listed on your search suggestion. Still we are able to receive and send on our smartphones so I know the emails are out there. Just don't understand why we suddenly do not have access on either of our home PCs

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