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Eric1021's profile

Contributor

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11 Messages

Wednesday, April 19th, 2023 10:00 PM

sbcglobal.net email account

Several days ago, all my devices stopped receiving emails from my sbcglobl.net account.  I got notifications from my devices that I needed to update my password.  When I tried to log in, I was told "We’ve noticed activity that suggests your password may be compromised. To keep your info safe, select Forgot password to set a strong, new password. CARE CODE: 203.2 [FL001]"  When I selected the "Forgot Password" and entered the correct info I received this message- "Hmm… we can’t reset your password We don’t have the account details needed to complete your request."  After several attempts to get through the ridiculous voice prompts in customer service I ended up talking to Rocky with Uverse customer service, not his problem, he transferred me to cellular customer service because I still have an account with them, however it is in no way connected to my free sbcglobal.net email account, and their customer service told me I was out of luck and there was nothing they could do for me.  I refused to except that and was transferred to the manager, and again told that this is in fact true and quite common, that it is happening with all email providers including gmail, yahoo, outlook and so on and that I was notified my mail, it was included in my bill.  I asked what bill, its a free email account, I was told it was included in my cellular bill.  I don't generally read my bills, I have auto pay set up, so I went back and reviewed 18 months’ worth of bills and found no notification of this problem, just an outright lie.  She could tell I was not going to except that answer and assured me she would get back to me within 24 hours, its been over 48 hours and no call back.  She gave me her name, Tasha Henderson, and a direct call back number, which I repeated, and she confirmed, it did not work, it ended up being a defunct health clinic number (806) 212-3352.  So I'm asking today if I will ever get access to this email account?  If not, can someone please shut it down and stop the address from receiving emails?  For all I know, someone has hacked it and is using it to access other accounts.  I have spent over 16 hours dealing with this and actively changing 20 years’ worth of contact info on whatever accounts I can remember because AT&T hires incompetent customer service reps.  This has happened before, and customer service has helped me out.  And for the record, I am currently sending AT&T close to $350/month for service, I think I am owed, at the very least, a little honesty. 

 

I look forward to getting some answers from someone.

 

Thank you

Community Support

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232.8K Messages

1 year ago

We're here to help you get back into your email, @Eric1021!

 

We understand how important it is to have access your long-standing email.


Since you are unable to reset the password on your end, let's move this conversation into a direct message. This way we can see if we can reset the password from our end. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.


We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

@CalebP I am having a similar issue with my sbcglobal.net account and can't access 25 years of emails for two weeks and 20 phone calls. Please Let me know how we can chat to hopefully resolve this issue. 

Contributor

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11 Messages

1 year ago

I was advised that there was a fraud lock on my address for an unknown reason and was given a link to fill out a form with additional information and it would take 5-7 business days before I heard anything, I'm still waiting.

New Member

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5 Messages

1 year ago

I am having the same issues with my legacy sbcglboal.net account that I've had for over 20 years.  Have been trying to get help via phone, chat and forums like this for over a week.  The only "solution" I am given is to fill out a form.  I've done that - seven days ago - and am still waiting for someone to contact me.  The last customer service rep I spoke to told me it could be as long as 10 business days before I am contacted.  At this point, I'm not convinced I will ever be contacted by ATT and have set up a new gmail account and am in the process of trying to recall everything that I had set up under my sbcglobal.net email and change it over which is overwhelming.  I just can't believe that with so many of us having issues that they do not have a solution in place.  Very frustrating!

(edited)

Contributor

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11 Messages

1 year ago

I truly feel that AT&T is trying to phase out the legacy accounts.  I suggested to my wife to start transitioning everything to her gmail account while she still has access, I can't imagine Google will ever do this to their customers.  Very disappointed in AT&T, I would cancel my cellular service if I had any other options and will when something else becomes available.

Contributor

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11 Messages

1 year ago

Update, I filled out the account recovery form on the 21st of April and was advised it would take 5-7 days, I have not been contacted and never received any confirmation that the form was received.  Feeling like no one really cares.  The direct message chat has been closed and when I click on the form it advises to not submit another one if one has already been submitted.

Tutor

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6 Messages

1 year ago

Hello- I have a sub account that I am not able to log into. It still receives email on my computer but am not able to get email on my ipad because I do not know the password. The password I thought it was does not work. I am not able to change the password as I get a message "

Hmm… we can’t reset your password

We don’t have the account details needed to complete your request."

So I can't log in and I can't change my password. When I am logged into my ATT account as the primary and go to edit the sub account, it tells me that I can't change the password since the sub account has it's own id. I get the message "This subaccount is linked to a user ID. You don't have permission to edit the password." So apparently it is linked to the account that it tells me has no account details.

And ATT support is such that it does anything humanly possible to make sure you can't speak to or contact anyone for help. Any ideas?

New Member

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3 Messages

1 year ago

This is an ongoing problem and they can't offer a resolution.  How is this good business by AT&T to long time customers?  

Contributor

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11 Messages

1 year ago

My email address was the one used for paperless statements, they got paid every month, I would think that is enough confirmation.  Had to change to a gmail address just so I can get my bill from them.  

New Member

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3 Messages

1 year ago

@Eric1021 it's ridiculous that you had to do that.  Almost all my other bills are also paperless tied to the sbcglobal account.  And I can't change some of them because in order to do so a verification email is sent to the old address.  This is beyond frustrating.  

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