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susiegreer's profile

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Wednesday, March 22nd, 2023 3:38 AM email account

For several days now I can't login to my sbcglobal email account on my computer. I thought it might be because I was having internet problems, but every other website works fine. I keep trying to login in at and it starts to go and then pops up for a second and then it goes to but then this error message pops up:

We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later.
If you were using an app, close this page. Otherwise, start over.
When I click on the start over link it goes to but when I try to login to email on that page it starts the cycle all over again and ends in the same error as above. I can login on my phone and my iPad, so I don't understand what's going on with the computer. But it seems to be an AT&T problem. Please help! I need to access my email on my computer to be able to save files to my computer.
Thank you.

Community Support


225.4K Messages

9 months ago

Let's get you back into your email, @susiegreer.

Because this is only happening with a single device, it is possible the device / email client is not compatible with Open Authentication, a security feature required by our email services.  If this is the case, you may need to set up a secure mail key.

We recommend logging in to your email through our email client, Currently.  This is our preferred method of accessing our email servers.

Just to clarify, are you having trouble connecting to the internet with any of your devices?  This is to make sure the error is not due to your internet connection.

Please let us know if this helps, if it doesn't, we may need to take a closer look at your email in a Direct Message.

Daniel, AT&T Community Specialist

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