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s_tang72's profile

1 Message

Friday, April 12th, 2024 5:38 PM email account recovery

Lost access to my email account:

"Unusual sign-in activity. To keep your information safe, please reset your password.

Care code: 203.2 [FL001]"

Tried reset password option and got:

"Hmm… we can’t reset your password

We don’t have the account details needed to complete your request."

Need help restoring the email account as I used this email address for my bus card.



Community Support


232.1K Messages

1 month ago

Hey @s_tang72!, we can help with your password reset.

We recommend using our password reset guide and following the steps for using a temporary password.

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. After you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please let us know if this doesn't work, and we'll take other steps to reset the password for you.


Thank you for contacting AT&T Community Forums.


Gary, AT&T Community Specialist.

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