Need to update email settings?
spazman8675309's profile

New Member

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2 Messages

Tuesday, November 29th, 2022 11:41 PM

sbcglobal mail account auto logs out instantly on all devices

For a few months now my sbcglobal.net account will auto log out the moment i click log in, i've tried waiting, logging in multiple times, clearing my cache and cookies, trying other browsers, trying on mobile, i get the same auto-log out every time.

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

2 months ago

We'd be happy to help stop your email from constantly logging you out, @spazman8675309.

 

We recommend that you reset your email password, this will help re-sync your email and should allow you to log into your email normally.

 

You can follow these steps to help you reset your email password:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please reach back out and let us know if this helps.

 

Latoya, AT&T Community Specialist

New Member

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2 Messages

2 months ago

I've reset my password multiple times over the past few months, including recently, it hasnt helped...

ATTHelp

Community Support

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207.2K Messages

2 months ago

We can take a closer look at this for you, spazman8675309.

 

We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

2 months ago

Same thing is happening to me, but when I try to login a pop up happens saying something about suspicious activity. 

ATTHelp

Community Support

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207.2K Messages

2 months ago

We can assist you with your email inquiry, 1821tm.

 

Please provide more information about your experience:

  • What website or app are you signing in on?
  • What kind of device are you signing in on?
  • What is the exact error message that you're getting?
  • What troubleshooting options have you tried?

The more information we have, the better. We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

2 months ago

Both att and yahoo email app

Signing on from my phone

Pop up says suspicious activity

Tried to reset password, get "We don't have account details needed to complete your request"

ATTHelp

Community Support

 • 

207.2K Messages

2 months ago

Thanks for answering our questions, @1821tm

 

Since you're unable to reset your password, we'll need to speak privately to manually reset it for you. Please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly. 

 

Raiden, AT&T Community Specialist 

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