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AT&T related help: AT&T Mail support
sbcglobal email account won't stay signed in
Although the box is checked to stay signed in for an sbcglobal email account, it requires a new login every time which is difficult for my 93 yr old father to do. I havent been able to find anything about this problem or how to get it fixed. He is using MS Edge browser on a Win10 computer. The back end is Yahoo. I check the "Stay signed in" box every time, then close the browser and when reopened, the whole login process is required and the "Stay signed in" box is no longer checked. is there a system setting that is preventing this from happening? Please help!
2 months ago
Hi there, sthagencpa. We understand that you are having troubles with the "Keep Me Signed In" process we can help you with that.
According to your post, we see that you are using Windows10 and MS Edge as the browser. That's great!. Both of those things are compatible. In reading over your post we do think there is a step missing. You are clicking the "Keep Me Signed in" and then closing the browser, but does the account even sign in? The reason why we ask is that "Keep Me Signed in" is to be used with sign in process. If the account never signs in or is getting a sign in error, the cache of the browser will not engage and the cookie, which is "Keep Me Signed in" is, will not be created to keep the account signed in.
There maybe another setting, but that is in the browser itself and that setting is "clear cache and cookies when closing the browser." Let's make sure that that setting is not being used:
What were are looking for is anything that could prevent the "Keep Me Signed in" from working.
After these options and setting have been checked, close the browser and try again.
Another workaround of that option is to save the password in the browser window, so that each time the page loads, it automatically inputs the password, to log in.
Please let us know if this works for you.
Matthew, AT&T Community Specialist
2 months ago
That setting was turned off as you suggested it might be and I turned it off. The mail account now opens without having to sign in every time! Many thanks!!
2 months ago
Perfect! We're glad those steps helped, and you're able to stay signed in to your email account without having to sign in every time, @sthagencpa.
Please reach back out if you have any future questions. Thanks for contacting the AT&T Community Forums.
Robert, AT&T Community Specialist